Customer service (B2 - C1) English - Grads Only

Company Description COB Solution supports medical providers by improving operational efficiency, optimizing workflows, and introducing innovative solutions that enhance patient care. The company focuses on helping healthcare organizations streamline processes and reduce administrative burdens so they can better serve their patients. Through technology-enabled services and strong client partnerships, COB Solution aims to accelerate growth for its customers. Team members contribute directly to delivering reliable support that positively impacts both healthcare professionals and their patients.Role Description This is a full-time, on-site Customer Service role located in Qesm El Maadi, supporting English-speaking clients at a B2–C1 proficiency level. The role involves responding to patient and provider inquiries, handling incoming phone calls, and managing service requests in a timely, professional manner. Daily tasks include clarifying customer needs, providing accurate information, documenting interactions in company systems, and following up to ensure issue resolution and satisfaction. The Customer Service representative will collaborate with internal teams to escalate complex cases, maintain service quality standards, and contribute to a positive customer experience.Qualifications Strong customer-facing abilities, including Customer Support and Customer Service skills.Focus on Customer Satisfaction and Customer Experience, with an understanding of service quality and empathy.Professional Phone Etiquette and clear, courteous communication on calls and other channels.English language proficiency at B2–C1 level, with excellent spoken and written communication.Bachelor’s degree (Grads Only) in any relevant field.Ability to work on-site in Qesm El Maadi and maintain consistent full-time availability.Strong problem-solving skills, attention to detail, and ability to work under time pressure.Basic computer literacy and familiarity with customer service or ticketing systems is an advantage.Previous experience in customer service or healthcare-related support is preferred but not mandatory.