Customer Service Manager

About the Role

Our client seeks a hands-on Customer Service Manager to build and lead the customer service function in a growing manufacturing operation. This newly created role will oversee order entry, customer inquiries, and a team of customer service representatives while serving as a key connection point between customers, sales, operations, distribution, finance, and other internal departments. The ideal candidate is a true builder who enjoys creating processes, developing teams, improving organization, and making a direct impact on the customer experience. This person will have the opportunity to establish best practices, improve workflows, and create structure within a growing organization.

About the Company

Growing manufacturing company with an expanding distribution operationStrong focus on customer service, operational efficiency, and continued growthNewly created leadership opportunity with the ability to build and shape the customer service functionCollaborative environment with exposure to sales, operations, distribution, finance, and other areas of the businessOpportunity to make a direct impact on customer experience and internal processesIdeal environment for a "builder" who enjoys creating structure and improving processesCompensation/Benefits:$75,000–$85,000 base salary, negotiable for exceptional candidatesUp to 20% performance-based bonus based on individual and company performanceComprehensive benefits packageOpportunity for significant impact and career growth within a growing organization