Customer Service Representative

The TPA Consultant is responsible for obtaining information on third-party approvals related to specific business activities. The role entails liaising with governmental entities and local authorities, ensuring accurate information is communicated to internal stakeholders, professional partners, and clients, and assisting in obtaining third-party approvals when required.Key Responsibilities

• Provide clients and professional partners with third-party approval-related information in line with organizational timeframes and guidelines.
• Liaise with governmental authorities to obtain information on third-party approval processes.
• Maintain strong relationships with relevant authorities to ensure up-to-date knowledge of TPA requirements and processes.
• Monitor and update a portfolio of business activities and the corresponding third-party approvals required.
• Educate Client Engagement Managers on the requirements and processes involved in obtaining TPAs for specific business activities.
• Respond to partners' and clients' emails and queries regarding third-party approvals and licensing-related scenarios.
• Deliver exceptional levels of customer service while maintaining the company's reputation and integrity.
• Foster long-lasting business relationships with clients and professional partners.
• Handle complaints and identify optimal solutions to ensure client satisfaction and retention.
• Work closely with Sales, Operations, and Renewals teams to support business needs.
• Perform other job-related duties as assigned by Management.Qualifications & Skills
• Full proficiency in Arabic and English, both written and spoken.
• Additional language skills are considered an advantage.
• Intermediate computer literacy, including MS Office.
• Excellent communication skills with the ability to engage effectively over the phone and in face-to-face interactions.
• Industry knowledge relating to licensing, business activities, business setup, and governmental processes is advantageous but not mandatory.ExperienceCustomer Service, Client Relationship Management, B2B, Channel Partner experience is advantageousIf you are passionate about client service, regulatory processes, and building strong relationships with stakeholders and government authorities, we'd love to hear from you.