Customer Service Representative

CSRLocation: Nashville, TNRole summaryProvide Spanish and English customer support, handling inbound customer interactions and helping maintain continuityKey responsibilitiesHandle inbound customer calls in both Spanish and English.Understand the customer's issue, provide appropriate support, and route/escalate cases where needed.Support customer-service interactions requiring Spanish-language coverage.Document customer interactions and case information accurately.Work within client's customer-service processes and service expectations.Coordinate with the wider customer-support team where an issue requires escalation or specialist assistance.ProfileFluent/bilingual Spanish and English, with strong spoken communication.Prior contact-center or customer-service experience.Comfortable handling customer calls independently.Clear written communication and accurate call/case documentation.Automotive, OEM/dealer, warranty, roadside or consumer-services experience would be useful, but I would keep this preferred rather than mandatory.