CUSTOMER SUCCESS MANAGER [F&B SOLUTIONS]
Palexy · Ho Chi Minh City, Vietnam
Tailor my CV for this job — freeCUSTOMER SUCCESS MANAGER [F&B SOLUTIONS]Be the Partner Our Enterprise Clients Rely On
Our clients aren’t just installing software; they’re rethinking how they run their stores, shift by shift.For QSR and F&B chains, that means hitting service-time targets at the rush hours, staffing to real demand instead of guesswork, eliminating cashier fraud, and delivering the same experience whether a guest walks into the flagship or a brand-new location.Recognized as one of the top 10 Indoor Mapping Analytics Vendors by CBInsights in 2021 & 2023, we’ve deployed our AI solutions to 100+ enterprise and mid-market operators across APAC — including Phuc Long, Highlands, and Dunkin’.As a Customer Success Manager, you’ll own a portfolio of F&B clients — guiding them from initial onboarding to deep product adoption and multi-location growth. You’ll be their most trusted advisor on data-driven operations, and the internal voice that shapes our product roadmap.Onboarding & AdoptionGuide new F&B clients to full platform adoption. Build structured onboarding plans around the modules that matter most to them — service time, staff scheduling, brand-standard compliance — driving time-to-value from day one.Data-Driven InsightsLead weekly and monthly reviews with Store Managers, Operations Managers and COOs, turning platform data into clear actions on throughput, compliance, and labor cost. Interview the people on the ground — baristas, cashiers, service staff, store managers, auditors — to surface bottlenecks the dashboards alone won’t show. Monitor health scores and usage patterns to catch risk and opportunity before clients notice them themselves.Cross-Functional VoiceBridge clients and our Product, Sales, and Deployment teams. Translate F&B-specific pain points from the field into product improvements that scale across hundreds of locations.WHO WE ARE LOOKING FORAccount Management & Tech-Product Experience (Preferred): You’ve managed client accounts and worked hands-on with tech products — apps, tools, SaaS platforms — so you know how to onboard teams quickly and drive real adoption of a tool like Palexy.F&B / QSR Operations Background (Preferred): You understand how a restaurant or café chain actually runs — peak-hour throughput, service-time targets, labor scheduling, and the way an Area or Restaurant Manager thinks.Analytically Strong, Commercially Sharp: You’re at home in data — reading dashboards, spotting anomalies, and building a story from the numbers that a COO will act on.Executive-Level Communicator: You present with confidence to Operations Directors and C-suite.Proactive by Default: You don’t wait for problems — you anticipate them, and you read between the lines with both people and situations.Fluent in English: Required for client-facing work and internal documentation. WHY THIS ROLE, WHY NOWYour clients are the operators reshaping how Southeast Asia eats and drinks. F&B in the region is moving fast, and the brands that win are the ones turning data into better decisions — faster. You’ll be on the front lines of that shift, with operators who are serious about transformation.Work at the edge of AI & F&B tech. Hands-on exposure to applied AI, Computer Vision, and BI tooling — the kind of experience that’s hard to find outside a product-led company like Palexy.A real career path in a growing company. We’re expanding fast. CSMs who deliver here grow into Regional Lead or Client Strategy roles — with a track record behind them, not just time served.If you’ve spent time in F&B operations — and you want to apply that at scale — we’d like to hear from you.WHAT WE OFFERCompetitive salary and performance-based incentivesFlexible work arrangementsExposure to cutting-edge AI and F&B technologyCareer growth in a rapidly expanding company