Director - Guest Experience Curator - Jumeirah Burj Al Arab

About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About Jumeirah Burj Al ArabJumeirah Burj Al Arab is more than a hotel, it is a global icon of luxury hospitality. Since opening in 1999, it has defined the pinnacle of the industry, setting new benchmarks in personalised service and creating truly unforgettable guest experiences.Today, it enters a bold and defining new chapter. After more than 25 years at the forefront of the industry, the property will undergo a carefully considered restoration led by renowned designer Tristan Auer, bringing a refined contemporary vision while preserving the legacy, craftsmanship, and spirit of this extraordinary landmark.About the JobAn exciting opportunity has arisen for a Director – Guest Experience Curator role to join Jumeirah Burj Al Arab.The main duties and responsibilities of this role include:Define and deliver the Butler and Guest Relations strategy and annual plan while leading, planning, and engaging both teams through clear leadership structures.Oversee pre-arrival planning, VIP/special-occasion experiences, and end-to-end guest journeys to ensure service is thoughtful, proportionate, and discreetly delivered.Record and discreetly share accurate, relevant guest preferences and profiles across Butler and Guest Relations to drive personalization.Maintain a high operational visibility during peak times and VIP arrivals while managing escalated service recovery with empathy and sound judgment.Build a culture of anticipatory service, recruit and develop team members, conduct service audits, and use feedback to drive continuous improvement.About YouThe ideal candidate for this position will have the following experience and qualifications:Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration or a related discipline, complemented by fluent written and spoken English; proficiency in two additional languages is strongly preferred.Minimum 10 years’ progressive leadership experience in ultra-luxury hospitality, including substantial leadership responsibility within a high-level Butler environment. Conventional Front Office or Rooms leadership experience alone is not sufficient.Proven experience leading a large, multicultural department of significant scale, ideally 150 or more colleagues, through multiple management levels and a 24-hour operation.Strong track record of elevating highly personalised service standards and delivering exceptional experiences for VIP, high-profile and high-net-worth guests.Demonstrated success in building high-performing teams, strengthening leadership capability and embedding a consistent service culture at scale.Experience managing departmental budgets, payroll, productivity, quality measures and complex cross-functional operations.About the BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideComprehensive healthcare and life insurance coveragePaid annual leave entitlementIncentive programmes aligned with leadership performanceCompetitive tax-free salary paid in UAE Dirhams (AED)