Director of Operations

Director of OperationsBusiness Operations & Strategic ExecutionLOCATIONSpanaway / Greater Tacoma, WashingtonSCOPETwo established practices; ongoing expansionPOSITION TYPESenior, hands-on business operations leadershipSEARCH STATUSConfidential / preliminary; final authority to be definedThe opportunityPacific NW Dental Center and Timberline Kids Dental are privately owned, established dental practices serving thegreater Tacoma community. Pacific NW Dental Center provides comprehensive adult and general dentistry, includingadvanced restorative, implant, and sedation services. Timberline Kids Dental provides pediatric dentistry and isexpanding its facilities and operating capacity.Together, the practices generate approximately $12 million in annual revenue. As the organization grows, we are addinga leader responsible for making business operations more reliable, coordinating complex initiatives, and ensuring thatapproved systems remain in use after launch.Position missionTurn leadership priorities into completed, measurable, and sustained operational results - with lessdependence on the owner or existing practice managers for routine follow-through.What this leader will be hired to deliver

• Closed-loop accountability: clear owners, due dates, escalation paths, and verified completion of priorities.
• Dependable business infrastructure: well-managed facilities, vendors, systems, and operating processes across bothpractices.
• Sustained adoption: new workflows are implemented, reinforced, and checked at 30, 60, and 90 days - not consideredsuccessful simply because training occurred.
• Capacity for growth: expansions, technology rollouts, and operational projects progress without constant ownerintervention.Working relationshipThis is an additive role that complements experienced practice leaders responsible for people management, employeedevelopment, patient service, and daily clinic operations. The director must earn credibility through collaboration whileexercising independent judgment within an agreed scope. Initial owner-level partnership is expected; final reporting linesand decision rights will be confirmed during the search.Preliminary role profile | October 2026 | Scope subject to confirmation 1PACIFIC NW DENTAL CENTER / TIMBERLINE KIDS DENTAL CONFIDENTIAL - RECRUITER USE ONLYCore responsibilitiesA practical, execution-first remit across both practices. Final task ownership will be calibrated with the existing leadership team.01 Operating cadence, priorities & follow-through
• Build and maintain a single view of assigned priorities, accountable owners, deadlines, constraints, and completionevidence.
• Prepare leadership meeting agendas, project status updates, and exception reports; track decisions to verified closure.
• Respectfully follow up on owner and leadership commitments, escalating overdue decisions without creating unnecessaryadministrative burden.02 Facilities, equipment & vendor accountability
• Oversee nonclinical repair requests, preventive maintenance schedules, contractor coordination, and servicedocumentation.
• Verify completed work, warranties, service charges, invoice accuracy, renewal schedules, and resolution of recurring issues.
• Maintain reliable site-readiness systems for utilities, grounds, equipment service, and business continuity.03 Technology, workflows & sustained implementation
• Coordinate business-side implementations involving Open Dental, Practice by Numbers, Weave, online booking, andrelated systems.
• Manage dependencies with IT vendors, system owners, and staff trainers; document approvals and handoffs.
• Verify that workflows work in real conditions using sampled checks, corrective action, and 30/60/90-day follow-up.04 Operational reporting & issue resolution
• Produce timely, accurate dashboards and concise management reports for each practice, with enterprise-level comparisonsas appropriate.
• Track agreed metrics such as patient access, scheduling performance, production, collections, and process compliance.
• Convert findings into clearly assigned actions; distinguish accountable ownership from mere reporting or observation.05 Expansion & strategic projects
• Coordinate operational readiness related to the Timberline Kids Dental expansion, including equipment, IT, training,workflows, and opening dependencies.
• Manage assigned future locations, service-line launches, and cross-functional projects from plan through acceptance.
• Track milestones, budgets, decision points, vendors, and risks; escalate before a deadline or deliverable is compromised.06 Cross-practice execution & administrative controls
• Clarify who owns shared business processes and prevent overlapping or contradictory instructions across teams.
• Oversee assigned purchasing, supply coordination, and nonclinical administrative controls within established approvallimits.
• Design practical backup coverage and documented handoffs that keep work moving during leadership absences.Preliminary role profile | October 2026 | Scope subject to confirmation 2PACIFIC NW DENTAL CENTER / TIMBERLINE KIDS DENTAL CONFIDENTIAL - RECRUITER USE ONLYCandidate profile & success criteriaExperience and capabilities
• Substantial experience leading business operations, implementation, vendor management, or complex programs; typically7+ years of progressively accountable work.
• Evidence of managing multiple workstreams, departments, or sites; dental or multisite healthcare experience is stronglypreferred, though comparable environments are considered.
• Proven ability to design a process, implement it with teams, audit actual use, and sustain compliance over time.
• Sound budgeting, contract, operational reporting, project management, and executive communication skills.
• Confident and direct, yet collaborative and respectful of experienced site managers, clinicians, and staff.First 90 days: expected progressMap the landscapeAssess current recurring issues, priority projects, vendors, technology dependencies, and leadership handoffs.01 02 Introduce execution disciplineEstablish a workable action tracker, meeting preparation process, owner-level escalation rules, and closure evidence.03 Take operational ownershipAssume agreed vendor, facilities, reporting-preparation, and project tasks with documented decision rights.04 Prove sustained adoptionSelect several priority procedures and establish baseline checks plus 30/60/90-day verification.Six-month evidence of success
• Assigned commitments and projects are closed on time, with clear evidence and less repeated owner follow-up.
• Repair and vendor issues are tracked through actual resolution; recurring problems decline.
• Leadership receives reliable, usable data by practice and knows which actions were taken in response.
• Approved workflows remain consistently adopted after rollout, confirmed through periodic sample audits.
• Existing practice managers report less administrative friction and a constructive partnership.