E-Commerce Sales

We are looking for an E-commerce Sales Executive to drive online sales and customer conversions for a leading furniture and home décor brand in the UAE.The role focuses on E-commerce Sales, Online Customer Engagement, Lead Conversion, Customer Relationship Management, and Revenue Generation. You will be responsible for managing customer inquiries across multiple digital channels, converting prospective buyers into customers, and driving sales through effective follow-ups, upselling, and cross-selling.The ideal candidate is a target-driven sales professional with a minimum of 3 years of experience in e-commerce or online sales, preferably within the furniture, home décor, or retail industry, and a proven ability to achieve sales targets in a fast-paced environment.

Key Responsibilities

Handle customer inquiries through WhatsApp, live chat, phone calls, and email, ensuring timely and effective responses.Convert online inquiries and prospective leads into confirmed sales while achieving monthly sales targets.Proactively follow up with potential customers to drive engagement, address queries, and close sales.Understand customer requirements and recommend suitable furniture and home décor products based on their preferences and budget.Identify opportunities for upselling and cross-selling to maximize sales revenue.Provide accurate information on product specifications, pricing, availability, promotions, and order status.Maintain customer records, sales leads, and follow-up activities using CRM software and order management systems.Coordinate with internal teams to ensure smooth order processing and timely resolution of customer concerns.Monitor individual sales performance and contribute towards achieving overall business targets.Qualifications & Skills:Minimum 3 years of experience in E-commerce Sales, Online Sales, or a similar customer-facing sales role.Experience in the UAE furniture, home décor, or retail industry will be preferred.Proven ability to convert customer inquiries into sales and consistently achieve sales targets.Strong communication, negotiation, customer service, and problem-solving skills.Hands-on experience managing customer interactions through WhatsApp, live chat, phone calls, and email.Good understanding of e-commerce platforms, CRM software, and order management systems.Basic proficiency in MS Excel and sales reporting.Excellent command of English; Arabic language skills will be an added advantage.A proactive, customer-focused, and target-oriented approach with strong follow-up and lead management skills.Ability to multitask and work effectively in a fast-paced environment.📩 Interested candidates, please share your profile at: sangeeta.subramani@careernet.in or directly apply