Experience Manager - Vertical Community

KAIZEN Asset Management Services is a leading property management firm in Dubai, established in 2006. As the first ISO 9001:2015-certified provider in the region, KAIZEN AMS delivers comprehensive solutions across Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With a strong reputation for excellence, KAIZEN AMS continues to earn the trust of prominent real estate clients across the UAE.We are looking for a highly motivated and experienced Experience Manager to join our dynamic team. The ideal candidate will have a strong background in customer experience, community engagement, resident relations, and service delivery, with the ability to enhance the overall living experience and ensure high levels of resident satisfaction.

Key Responsibilities

Oversee community management, including financial management, maintenance, and resident experience. Ensure compliance with all relevant laws, regulations, and owners association bylaws. Monitor service providers’ performance, ensuring adherence to company SLAs and KPIs. Develop and implement strategies to optimize and grow the buildings under management. Collaborate with cross-functional teams to enhance service delivery and customer satisfaction. Lead initiatives focused on sustainability, environmental stewardship, and technology integration. Establish and maintain strong relationships with property owners, vendors, and authorities. Regularly assess building operations to ensure efficiency and high standards. Prepare and present reports to senior management and clients. Stay updated on industry trends, best practices, and legal developments.

What We Offer

Opportunity to manage a high-profile new project with KAIZEN AMS. A chance to contribute to innovative and sustainable community solutions. Collaboration with a passionate and professional team dedicated to excellence. If you are an experienced community management professional with a passion for delivering outstanding service and creating thriving communities, we would love to hear from you.