Export Coordinator

Company Description Dugar Overseas Pvt. Ltd. is a diversified FMCG company specializing in confectionery manufacturing, international sourcing, imports, exports, brand development, marketing, and distribution. Its portfolio covers confectionery, chocolates, biscuits, wafers, snacks, beverages, and related categories, including proprietary brands such as Sapphire Confectionery and international brand partnerships. Reporting To: Export Director Location: Delhi (with coordination with factory and overseas customers) Job Summary We are looking for a proactive, detail-oriented, and organized Export Coordination Assistant to support the Export Director in managing international customer orders, documentation, shipment coordination, and day-to-day export operations. The ideal candidate should be able to multitask, communicate effectively with international customers and internal teams, and ensure timely execution of export orders.

Key Responsibilities

1. Export Order Management Coordinate export orders from receipt to final shipment. Maintain order trackers and shipment schedules. Follow up with production, planning, QC, and dispatch teams to ensure timely execution. Monitor customer delivery timelines and update customers regularly. 2. Documentation Prepare and verify export documentation, including commercial invoices, packing lists, shipping instructions, certificates of origin, and other documents as applicable. Ensure documentation complies with importing-country requirements. 3. Customer Coordination Communicate professionally with overseas customers regarding orders, shipments, documentation, and payments. Handle routine customer correspondence. Maintain customer records and shipment history. 4. Logistics Coordination Coordinate with freight forwarders, shipping lines, CHA, and transporters.Track shipments until delivery. Resolve shipment delays and documentation issues. 5. Internal Coordination Liaise with Sales, Production, Purchase, QA/QC, Finance, and Warehouse teams. Follow up on pending actions and prepare daily status reports for the Export Director. 6. MIS & Reporting Maintain export MIS and dashboards. Update shipment trackers and pending action reports. Prepare weekly and monthly export reports. Maintain digital filing of export documents. 7. Administrative Support Manage calendars, meetings, and travel arrangements when required.Prepare presentations, quotations, and meeting minutes. Perform other tasks assigned by the Export Director. Preferred Skills Knowledge of Incoterms, Letters of Credit (LC), and export compliance.Experience with DGFT, FSSAI, APEDA, and customs documentation.Experience handling shipments to the Middle East, Africa, Nepal, and other international markets. Familiarity with international payment terms and export logistics. Key Competencies Excellent communication skills High attention to detail Strong ownership and accountability Problem-solving mindset Time management Customer-focused approach Team player with a positive attitude Performance Indicators (KPIs) On-time shipment execution Documentation accuracy Customer response time Order tracking accuracy Reduction in shipment delays Timely MIS reporting Customer satisfactionIf interested, send your CV and a short cover letter to hr@dugaroverseas.com