Field Service Manager
Aegis Worldwide · Elk Grove Village, IL
Tailor my CV for this job — freePosition Overview:A growing industrial equipment manufacturer is seeking a Field Service Manager to lead its technical service team and deliver exceptional customer support. This is an excellent opportunity for a hands-on leader to develop technicians, improve service operations, and collaborate across engineering, quality, and sales.
Key Responsibilities
Lead, coach, and develop a team of Field Service Technicians and technical support personnel.Oversee service scheduling, technician assignments, and resource allocation.Coordinate equipment installations, start-ups, troubleshooting, and maintenance support.Ensure timely resolution of customer issues and build strong customer relationships.Monitor service KPIs, response times, and reporting to drive continuous improvement.Partner with Engineering, Quality, and Sales to improve equipment performance and customer satisfaction.Promote safe work practices and ensure accurate service documentation.
Qualifications
3–5 years of field service management, technical service, or equipment support experience in industrial manufacturing or food processing.Previous experience leading, coaching, and scheduling field service technicians.Strong mechanical aptitude and familiarity with industrial mechanical and electrical systems.Experience coordinating equipment installations, start-ups, training, and maintenance programs.Valid driver's license and ability to obtain and maintain a U.S. passport.Ability to travel up to 35%.Preferred: Food or protein processing equipment experience, prior field technician experience, and familiarity with service KPIs and international customer support.Why Consider This Opportunity?Competitive salary of $110K–$150K.Leadership role with a hands-on impact on customer satisfaction and service performance.Opportunity to collaborate with engineering and manufacturing teams on technical improvements.Growing organization offering opportunities for professional development and increased ownership.