Fixed Income & Collateral Operations Manager

Job Title: Fixed Income & Collateral Operations Manager

Department: Treasury OperationsReporting to: Senior ManagerRole Purpose:Global Markets Operations is organized in product teams - Foreign Exchange and Money Markets, Fixed Income & Collateral, Islamic Financial Markets, Cross Product Services and Clearing Operations.Ensure the smooth running of the Operations teams making sure an appropriate structure exists below the management level and that succession planning is in placeAssist to maintain high standards of control and minimal operational loss incidentsExecute formalized strategy on how GM Ops can bring greater value to the operations functionAssist to deliver on anticipated efficiencies from projectsEnsure consistent procedures are being followed and build capability to absorb business growthContinue to improve processes and realize efficiency savings.

Conduct root cause analysis on repetitive process exceptions and implement fixesCompile appropriate metrics to monitor controls, productivity and service levelsRecruit/train staff as requiredEstablish materials, training programmes etc to ensure specialist product and process knowledge can be retained and handed on appropriately to new staffWork with IT to implement both strategic and tactical change programmesAdhere to KRI & KPI targets as set by Global Operations ManagementDevelop and enhance Client Service Operating ModelAccountabilities:Impact on the BusinessEnsure compliance with all regulatory requirementsMaintain a strong control environmentSupport delivery of market-led initiativesMaximise efficiency of BAU processesDelivery of excellent service levels to clientsLeadership and TeamworkPoint of escalation for operational issues for clients and the front officeDevelop strong relationships with Clients and Business PartnersBusiness Strategy & Global FocusUnderstand and drive the implementation of business strategy for GM OpsSupport the setup of Business objectives for the team in line with the Strategic goalsOperational Effectiveness & ControlAdherence to SAB Control standardsSupport formal escalation framework across all aspects of Operations, including day to day operational risks and systemic risksPartner with Audit and Compliance to resolve Audit items, deliver prompt resolution & actions, and take ownership where appropriate. Liaise with relevant Business stream to provide updates and transparencyEnsure that all SOP, Audit and Regulatory Controls and requirements are met at all timesCustomers / Stakeholders Ultimate accountability for ensuring the client service are of the highest standard.Develop the client culture and ensure the importance of strong client service is understood and aspired to by all.Knowledge & Experience / Qualifications Bachelor’s degree in Accounting/FinanceProfessional certification in Treasury products/Securities Services is preferredAdvanced understanding in FX, Money Market and Derivatives trade life cycle.Advanced understanding in Global Markets Operations processesAdded advantage would be prior experience of Fixed Income OperationsStrong awareness and appreciation to operations risk and control and exception managementStrong communication skills with the ability to manage relationships across an organization