French Speaking call center Agents

Key Responsibilities

Handle inbound calls providing detailed information on visa requirements and application proceduresAssist customers with completing online visa application formsComprehend customers' queries / complaints / commentsDisplay empathy/ understanding of the issue/ concern towards the customerProvide quick and effective resolution to customers' queriesTalks in a way the customer can understandIs able to handle pressure situations and complaints of irate customersWorks accurately and with an eye for detailsIs able to use automated information systems to analyze the customer's situationEligibility:HSC / Graduate freshers can apply with zero experience Minimum 6 months experience in Customer ServiceGood French & English ( B1 or B2 level) Communication SkillsExcellent real writing/verbal skillsEnsure adherence to daily activities assignedTechnical Competencies: Job relatedPrefer having typing Speed +25 wpm with 90% accuracyMS office knowledge mandatoryBasic computer knowledgeLanguage - French and English B1 - B2