Front Office- Receptionist / Reservations (Mt Buller On-Site)

Front Office- Receptionist / Reservations (Mt Buller On-Site)About the CompanyArlberg Hotel is one of Mt Buller's most iconic alpine accommodation and hospitality destinations, offering premium ski-in, ski-out accommodation alongside exceptional dining, bar, café and guest experiences.Recently refurbished, Arlberg Hotel combines modern alpine comfort with warm hospitality, welcoming thousands of guests each year during the snow season, while also hosting weddings, conferences, retreats, corporate groups and private events throughout the year.About the RoleThis is a diverse and hands-on position that combines reception, reservations, administration, guest services and operational support.You will be the central point of contact for guests, staff and key operational functions, ensuring the smooth day-to-day running of the hotel. This position requires a highly organised professional who can confidently manage bookings, guest communications, administration, staff coordination and operational tasks within a fast-paced alpine environment. This role is ideal for someone who enjoys variety, thrives in a fast-paced environment and is willing to roll up their sleeves and assist wherever required.Whilst reception, reservations and administration form the core of the role, you will also support accommodation operations, housekeeping, events and food & beverage activities during busy periods if needed.BenefitsOpportunity to join one of Mt Buller's most recognised hospitality venuesFull-time permanent on-site opportunity (including onsite accommodation available)Opportunity to shape and develop your own role within a growing operationJoin a close-knit and supportive leadership teamStaff discounts across hotel servicesDynamic role with no two days the sameOpportunity to earn additional commission through group bookings and events sales during summer seasonEnjoy an adventurous lifestyle with year-round opportunities in the Victorian AlpsKey ResponsibilitiesManage individual and group accommodation bookings through RMSPrepare and issue accommodation quotes, booking confirmations and reservation documentationProactively follow up quotes, booking enquiries and sales opportunities to maximise conversion ratesHandle guest enquiries via phone, email, online channels and booking platformsMonitor and respond to voicemail, Booking.com correspondence and guest messages in a timely mannerCoordinate guest check-ins and check-outs, ensuring a seamless guest experienceReview daily arrivals and departures, ensuring reservation details and guest information are accuratePrepare registration cards, welcome letters and arrival documentation for incoming guestsCommunicate pre-arrival information, including hotel services, dining options and operational updatesProcess guest payments, deposits, final balances and accommodation charges accuratelyMonitor outstanding payments and follow up overdue balances, deposit requirements and promotional booking deadlinesPrepare daily operational run sheets and accommodation reportsMaintain room inventory, accommodation rates and reservation records within RMSMonitor room status and occupancy levels, ensuring accurate system updates and room availability informationAssist with events, group reservations and seasonal sales initiativesManage lost property enquiries and coordinate the return of guest belongingsSupport staff recruitment, onboarding and employee administration activitiesCoordinate staff training resources, operational manuals and workplace documentationPrepare and manage hotel and housekeeping rosters during peak and off-peak periodsReview and approve employee timesheets in accordance with workplace proceduresLiaise closely with housekeeping supervisors and team members regarding room readiness and operational requirementsRespond to staff enquiries and provide administrative support across operational departmentsMaintain telephone systems, including phone diversions, speed dial directories and guest communication channelsMaintain and update hotel templates, guest correspondence, form letters and operational documentationMonitor and maintain first aid kits and associated compliance records across the propertyReview and update guest compendiums, in-room information and property collateralAssist with front-of-house operations, guest functions and event delivery when requiredProvide hands-on operational support across accommodation, housekeeping, events and hospitality functions during busy periodsTroubleshoot guest, operational and system-related issues as they ariseAbout YouTo be successful in this role, you will have:Minimum 5 years' experience in a similar accommodation, hotel, resort or hospitality reception, reservations and administration support roleStrong proficiency with RMSWorking knowledge of Xero and general administration processesExperience managing bookings, reservations and guest services functionsStrong organisational and time management skillsPrevious experience working within collaborative team environmentsExperience preparing staff rosters and approving timesheetsExcellent written and verbal communication skillsConfidence managing multiple priorities in a fast-paced environmentStrong problem-solving and troubleshooting abilitiesExperience supporting events, conferences, group bookings or hospitality sales will be highly regarded (not mandatory)A hands-on attitude and willingness to support operational teams wherever needed (mandatory)Professional, well-presented and guest-focused, with the ability to represent the hotel positively in a highly visible customer-facing role.How to ApplyApply here or send us an email at info@createcareers.com.au with your Cover Letter and updated CV.This is an urgent requirement, so if you are interested in the above, we would love to hear from you!To be considered for this role you must have full working rights in Australia!W: www.createcareers.com.auCreate Careers is a different kind of recruitment consultancy. We are people that care for people. Yes, that means we care about you the talent and you the employer. We are people who believe that honesty, integrity, trustworthiness, reliability, being ethical and respectful to everyone are our greatest assets. Our goal is to work hard to create great relationships, partnerships and friendships and to not treat you as just another company or CV. We strive on actively listening to provide the best service possible, delivered with professionalism, care and enthusiasm. Let's work together to co-create a productive and long-lasting partnership.