General Manager

Company Description QOS Concierge is a private luxury concierge service based in Dubai, serving clients who value discretion, precision, and seamless arrangements. From supercars, yachts, private jets, villas, and curated evening experiences, services are coordinated from a single, responsive point of contact available around the clock via WhatsApp. While Dubai is the core hub, QOS Concierge operates through trusted global connections in destinations such as Monaco, Saint-Tropez, Lapland, Warsaw, Zakopane, Miami, and the Maldives. The company is founded and led by the “Queen of Supercars,” a global luxury personality with a large social media following, which drives high-profile, international clientele. Team members join a fast-paced environment focused on exceptional service, discretion, and bespoke experiences.Role Description The General Manager will oversee day-to-day operations, ensuring that concierge services for transportation, accommodation, and bespoke experiences are delivered with exceptional quality and confidentiality. This on-site, full-time role in Dubai, United Arab Emirates includes managing staff, optimizing workflows, and maintaining service standards aligned with the expectations of high-net-worth and ultra-high-net-worth clients. The General Manager will build and maintain strategic partnerships with luxury vendors, negotiate contracts, and monitor performance to ensure seamless client experiences. Responsibilities include setting operational KPIs, managing budgets, overseeing compliance with local regulations, and implementing process improvements. The role also involves collaborating closely with leadership on business development, supervising client relationship management, and guiding the team to respond quickly and professionally to client requests across multiple channels.QualificationsProven experience in operations or general management within luxury hospitality, concierge services, travel, or related sectors.Strong leadership and people management skills, including team supervision, performance coaching, and conflict resolution.Expertise in client relationship management, with a focus on discretion, service excellence, and high-profile clientele.Business and financial acumen, including budgeting, forecasting, vendor negotiation, and contract management.Excellent organizational and time management abilities, with capacity to handle multiple complex requests under time pressure.Clear, professional communication skills in English; proficiency in additional languages (especially Arabic or other widely spoken languages) is an advantage.Ability to work on-site in Dubai and maintain flexibility for evening, weekend, and holiday work as needed in a 24/7 service environment.High ethical standards, commitment to confidentiality, and sensitivity to diverse cultures and client preferences.Bachelor’s degree in Business, Hospitality Management, or a related field preferred; equivalent professional experience also considered.Familiarity with digital communication tools (e.g., WhatsApp, CRM systems)