General Manager Operations

seeking an experienced Operations Manager to lead a multi-site, multi-country, SLA-based Integrated Facility Management contract. The role is based in Jeddah, Saudi Arabia, with regular travel.Key ResponsibilitiesLead planned and corrective maintenance of MEP systems, including HVAC, power and ELV, standby generators, pumps and plumbing, and fire alarm and suppression systems.Develop and approve PPM schedules and sustain high compliance rates.Manage the helpdesk and 24/7 emergency response, including root cause analysis.Oversee soft services: cleaning and sanitisation, security, pest control, landscaping, and event support.Manage local vendors and subcontractors through prequalification, performance scorecards, escalation, and replacement.Track KPIs and deliver periodic reports in Arabic and English.Mobilise new sites, including asset condition surveys, defect logs, and emergency plans.RequirementsBachelor’s degree in Electrical or Mechanical Engineering, or equivalent.6+ years in Integrated Facility Management, including 3+ years in a leadership role.Proven experience managing SLA-based contracts and subcontractors.Multi-site operations experience, ideally across several countries.Working knowledge of NFPA, ASHRAE, IEC, and NEC codes.Hands-on experience with CAFM / CMMS and helpdesk systems.Full professional fluency in Arabic and English.Willingness to travel internationally and clear background checks.PreferredCFM, FMP, or PMP certification.NEBOSH or IOSH safety certification.Experience with ISO 41001, 9001, and 45001.Operating budget and cost control experience.A third language.