Guest Services Executive - Front Office - Jumeirah Zabeel Saray (Russian Speaker)

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About Jumeirah Zabeel SarayJumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.About the JobAn exciting opportunity has arisen for a Guest Services Executive – Front Office to join the Jumeirah Zabeel Saray team. The main duties and responsibilities of this role:The main duties and responsibilities of this role include:Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.About YouThe ideal candidate for this position will have the following experience and qualifications:One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.Proficient in English and Italian languages.Strong knowledge of Microsoft Office products and Opera (Cloud).Experience working in a multi-cultural environment.Confident in successfully handling complaints of various severity.About the BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideCompany-provided shared accommodationComprehensive healthcare and life insurance coveragePaid annual leave and flight from your home countryPerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams (AED)