Guest Services Manager

We’re Hiring | Guest Services ManagerKhadamat Facilities Management is seeking an experienced Guest Services Manager to lead our reception and guest services operations, enhance the guest journey, and deliver a premium corporate hospitality experience.

Key Responsibilities

• Lead the development of a customer-focused Guest Services function.
• Manage the guest experience from pre-arrival through to departure, including VIP and executive visits.
• Oversee workforce planning, shift coverage, attendance and team performance.
• Coach and develop reception and front-of-house teams.
• Establish service standards, operating procedures and quality assessments.
• Monitor guest satisfaction, service KPIs and feedback to drive continuous improvement.
• Build strong relationships with clients and coordinate with internal support teams.

Requirements

• Minimum 6 years of experience in hospitality or premium guest services, including 2 years in management.
• Proven experience managing teams across multiple shifts and improving service delivery.
• Strong knowledge of guest journey management, VIP protocols and service recovery.
• Experience with visitor management, workforce planning and performance reporting systems.
• Excellent leadership, communication and stakeholder management skills.
• Excellent spoken and written Arabic and English.#Hiring #GuestServicesManager #GuestExperience #Hospitality #FacilitiesManagement #Khadamat