Head, Lifestyle Management (Private Banking)

Job Grade: DM - MGR Job Location : Lagos Job Overview: To coordinate and oversee bespoke lifestyle management services for Private Banking clients by developing strategic partnerships, managing concierge services, and executing high-impact client engagement initiatives that enhance client experience, satisfaction, and retention. Key Responsibilities Strategic development and deployment of lifestyle products to enhance client experience. Maintain an engagement process flow that promotes client loyalty. Ensure brand representation and standards that meet tier-client expectations and corporate goals. Custodian of the private client database. Custodian of strategic partnerships and collaborations that meet growing business objectives and goals, creating glitch-free onboarding and client-request processing. Oversee the Group’s marketing budget, ensuring compliance and alignment with business goals. Custodian of the Group’s lifestyle-management products and services and ensure all requests are completed in line with the service guide. Custodian of the Group’s budget, with Group Head approval for expenditures. Design and oversee all lifestyle-management process flows. Deploy business-development strategies that align with client-acquisition goals. Skills/Competencies Required skills Excellent customer relationship development/management Strong customer service orientation Lifestyle product and service management Excellent communication and interpersonal skills High level of professionalism and discretion Attention to detail Functional Skills Partnership and stakeholder management Business development Leadership and team coordination Event planning and execution Vendor sourcing and negotiation Client relationship management Generic Skills Proactive and resourceful Problem-solving and critical thinking Ability to work under pressure and manage multiple requests Strong relationship-building ability Qualifications & Experience Mandatory First degree in any Business-related discipline Relevant professional certification Minimum of 8-10 years' experience in banking Only shortlisted candidates will be contacted.