Head of Business Transformation & Controls

About the RoleThe Head of Business Transformation & Controls leads business transformation initiatives to improve operational effectiveness by partnering with business and technology teams to redesign processes, implement systems improvements, and drive measurable results.ResponsibilitiesBusiness TransformationIdentify business challenges and opportunities for improvement across operations, systems, and organizational processes.Lead cross-functional transformation projects from problem diagnosis and solution design through implementation and performance evaluation.Map existing workflows, identify inefficiencies and control gaps, and design scalable processes with clear ownership and accountability.Translate business requirements into actionable initiatives, working with Product & Technology and relevant business teams to implement system and process improvements.Establish project milestones, performance metrics, and governance routines to ensure timely delivery and measurable business impact.Drive stakeholder alignment, manage cross-functional dependencies, and ensure new processes are adopted and sustained.Maintain a prioritized transformation roadmap aligned with the company's business objectives.Operations Transformation – First 6-Month ProjectLead the redesign of end-to-end operations workflow.Review current processes, systems, decision rights, handoffs, and controls to identify operational bottlenecks and risks.Partner with business teams to design and implement the target operating model.Prioritize system enhancements and automation.Develop the capabilities of relevant controls team members through clearer responsibilities, structured routines, coaching, and performance standards.Transformation Governance & Organization DevelopmentMaintain a portfolio of transformation initiatives.Report progress, business impact, risks, and decisions.Build repeatable methods for process redesign, project execution, change management, and continuous improvement.Identify capability gaps and recommend organizational or process changes to improve execution.Document and share effective practices across countries and business functions where appropriate.QualificationsBachelor's degree in Business, Engineering, Finance, Operations, or a related field; advanced qualifications are an advantage.Required Skills10+ years of experience in business transformation or operations excellence.Proven track record of leading cross-functional initiatives from problem diagnosis through implementation and measurable results.Strong analytical and structured problem-solving skills, with the ability to translate complex problems into practical solutions.Experience working with Product & Technology teams to translate business needs into system requirements and process improvements.Strong project management, stakeholder alignment, and change management capabilities.Experience in talent development and influencing.Able to challenge existing practices, influence stakeholders, and drive accountability without relying solely on formal authority.High ownership, execution discipline, and comfort working in a growing, fast-moving business.