Head of Logistics & Warehousing

About KapivaAt Kapiva, we're on a mission to bring the wisdom of Ayurveda into the everyday lives of modern consumers. We combine time-tested Indian wellness traditions with scientific innovation to create nutrition-led health solutions that are natural, effective, and convenient.Our portfolio spans multiple wellness categories including digestion, weight management, diabetes, cholesterol, skin & hair, immunity, and more. Kapiva has built a strong presence across leading e-commerce platforms such as Amazon, Flipkart, Nykaa and BigBasket, while rapidly expanding its offline footprint through leading retail partners including Reliance Retail, Nature's Basket and Noble Plus.Backed by leading consumer-focused investors including OrbiMed, Fireside Ventures, Vertex Ventures, 3one4 Capital, Sharp Ventures and Jetty Ventures, Kapiva is entering an exciting phase of scale. As we continue to grow, we are building people practices that are as innovative, agile and consumer-centric as the business itself.Role SummaryKapiva is hiring a Head of Logistics & wareshouse to own the end-to-end outbound logistics network for a fast-growing Ayurvedic/wellness D2C and omni-channel business. This role d carries full ownership of the Same-Day Delivery (SDD) and Next-Day Delivery (NDD) networks, complaints and enquiry control, RTO (Return-to-Origin) reduction, 3PL/courier partnerships, and warehouse/fulfillment operations. The role partners closely with Procurement, Manufacturing, Quality, and Commercial teams to ensure reliable, cost-efficient, and scalable delivery performance as Kapiva grows across channels.Key ResponsibilitiesOwn the end-to-end SDD/NDD distribution network strategy, including network design, hub placement, and carrier mix, to maximize on-time delivery and minimize cost per shipmentDrive RTO (Return-to-Origin) reduction through root-cause analysis, address-quality initiatives, and courier performance managementManage and scale relationships with 3PL and last-mile courier partners (e.g. ElasticRun) — negotiating SLAs, rate cards, and capacity commitmentsOversee warehouse and fulfillment center operations, ensuring inventory accuracy, dispatch TATs, and FEFO (First-Expiry-First-Out) complianceLead logistics cost optimization programs across freight, last-mile, and reverse logisticsPartner with Procurement and Manufacturing on inbound/outbound flow planning and participate actively in S&OP (Sales & Operations Planning) cyclesCollaborate with Commercial and Customer Experience teams to align delivery promise, serviceability, and customer satisfaction metricsBuild and lead a high-performing logistics team, including regional ops managers and warehouse leadsEstablish and track key logistics KPIs (SDD/NDD %, RTO %, TAT adherence, cost per order) and report performance to leadershipDrive technology and process improvements in logistics systems (WMS/TMS) for better visibility and controlRequired Qualifications & ExperienceBachelor's degree in Engineering, Supply Chain, Operations, or a related field; MBA or equivalent postgraduate qualification preferred8–15+ years of progressive experience in logistics, distribution, or supply chain operations, with at least 3–5 years in a senior leadership role (AGM/GM/Head level)Proven experience in D2C, e-commerce, or FMCG logistics, ideally with direct ownership of SDD/NDD networks and RTO managementHands-on experience managing 3PL and last-mile courier partnerships at scaleWorking knowledge of WMS, TMS, and ERP systems; experience driving system-led visibility improvementsExperience operating in a high-growth, fast-paced D2C or consumer brand environment is a strong plusKey Skills & CompetenciesStrong analytical and data-driven decision-making ability, comfortable working with SDD/NDD, RTO, and cost-per-order metricsSkilled negotiator with experience structuring courier and 3PL contractsNetwork design and capacity-planning expertiseExcellent cross-functional stakeholder management across Procurement, Manufacturing, Quality, and CommercialStrong people leadership — able to build, mentor, and scale a logistics team across regionsClear, structured communicator, comfortable presenting performance updates to senior leadershipBias for action and comfort operating in ambiguity within a fast-scaling business