Head of Operations
Aero Travels UK · Dehiwala, Western Province, Sri Lanka
Tailor my CV for this job — freeWE ARE HIRING!HEAD OF OPERATIONSAero Travels Group (Pvt) Ltd | Colombo, Sri LankaWe are looking for a highly experienced and results-driven Head of Operations with a strong background in the BPO industry to lead and strengthen our business operations.The ideal candidate should have proven experience managing large teams, driving operational performance, improving processes, and delivering business results in a fast-paced, target-driven environment.Key ResponsibilitiesOversee end-to-end business operations and ensure operational efficiency.Lead and manage multiple teams, including Sales, Customer Service, Quality Assurance and Support functions.Drive productivity, revenue performance, service quality and operational KPIs.Develop and implement effective operational strategies, processes and performance management systems.Monitor team performance, identify operational gaps and implement corrective actions.Build a strong leadership culture with accountability and continuous improvement.Work closely with senior management to achieve business objectives and support business growth.What We're Looking ForMinimum 5 years of experience in the BPO industry, including significant experience in senior operations management.Previous experience as a Head of Operations, Operations Manager, Senior Operations Manager or equivalent leadership position in a BPO environment.Strong exposure to international processes, preferably UK or US markets.Proven experience managing large teams, team leaders and performance-driven operations.Strong knowledge of operational KPIs, SLAs, quality management, workforce planning and process improvement.Excellent leadership, analytical, problem-solving and decision-making skills.Ability to work in a fast-paced environment and deliver measurable business results.Candidates with a strong BPO operations leadership background will be given preference.Join Our Leadership TeamIf you have the experience, leadership capability and strategic mindset to take our operations to the next level, we would like to hear from you.Apply Now: Send your updated CV to hr@nudgemedia.com