Head of Operations

Company Description Xpress Health is a rapidly growing healthcare technology company operating in Ireland, the UK, and Australia, providing an AI-enabled staffing platform for healthcare organizations and professionals. The company connects compliant healthcare workers with hospitals, nursing homes, and assisted living communities to fill open shifts in real time and support consistent, high-quality patient care. Through its app and portal, Xpress Health enables healthcare professionals to choose flexible work schedules, access a wide range of clinical settings, and benefit from competitive pay and bonuses. Healthcare facilities use the Xpress Health platform to maintain optimal staffing levels, streamline scheduling, reduce overtime, and avoid traditional agency overhead. As a scaling organization, Xpress Health offers the opportunity to contribute to innovative solutions in healthcare staffing and workforce management.Role Description The Head of Operations at Xpress Health will oversee day-to-day operational activities to ensure efficient delivery of services across all markets, with a primary focus on the Dublin office in an on-site, full-time capacity. This role will lead and optimize operational processes, including workforce planning, service delivery workflows, and performance metrics, to support reliable staffing solutions for both healthcare professionals and facilities. The Head of Operations will collaborate closely with cross-functional teams such as product, technology, customer success, and sales to align operations with business goals and enhance platform efficiency. Key responsibilities include managing and mentoring operations teams, driving continuous improvement initiatives, implementing data-driven decision-making, and ensuring compliance with relevant regulations and company policies. The role will also involve budget oversight, resource allocation, risk management, and reporting on operational performance to senior leadership, while supporting the company’s growth and expansion strategy.Qualifications Strong Operations Management experience, including process optimization and service delivery oversight.Advanced Analytical Skills to interpret data, monitor KPIs, and support data-driven decision-making.Proven Team Management capabilities, including leadership, coaching, and performance management.Excellent Communication skills, with the ability to collaborate across departments and present to senior stakeholders.Demonstrated Budgeting skills, including financial planning, cost control, and resource allocation.Experience in healthcare, health tech, or staffing platforms is highly beneficial.Bachelor’s degree in Business, Operations Management, Healthcare Administration, or a related field; advanced degree is an advantage.Track record of managing operations in a fast-growing or multi-site organization.Strong organizational skills, problem-solving abilities, and attention to detail.Comfort working on-site in Dublin and collaborating with international teams.