Head of P2P

The Head of P2P owns the P2P trading business end to end: product, operations and business development, with full accountability for volume, revenue, user growth and risk outcomes.P2P is the main fiat on- and off-ramp in many of our markets. You will run it as a P&L, setting the roadmap, scaling the merchant ecosystem, keeping trading safe and compliant, and expanding into new corridors and payment methods.Strategy and P&LOwn the P2P strategy, annual plan and P&L: volume, revenue, active users, merchant count, conversion.Prioritise markets and fiat corridors by size, regulatory feasibility and competitive position.Report performance and trade-offs to executive leadership.ProductOwn the P2P roadmap: order flow, payment-method integrations, merchant tools, ads and pricing, escrow, appeals and dispute resolution.Drive UX and conversion improvements on web and app, working with engineering, design and data.Benchmark against Binance, OKX and local P2P players; ship features that win liquidity and trust.OperationsRun P2P operations: order monitoring, appeals, dispute resolution SLAs, merchant onboarding and reviews.Partner with Risk, AML and Compliance to reduce fraud, chargebacks, scams and frozen-account incidents.Build playbooks, tooling and QA so operations scale without linear headcount growth.Business developmentRecruit, grow and retain high-quality merchants and liquidity providers across regions.Open new markets, currencies and payment rails, including local banks, e-wallets and payment partners.Run merchant programmes, incentives and campaigns with Marketing and regional teams.LeadershipBuild and lead a cross-functional team of product, operations and BD staff across time zones.Set clear goals, hire strong talent and create a culture of ownership and speed.What you bring8+ years in product, operations or business leadership in crypto, fintech or payments, with 3+ years leading P2P, OTC, on/off-ramp or marketplace businesses.Proven ownership of a P&L or core business metrics, with measurable growth delivered.Hands-on product leadership: roadmaps, PRDs, working with engineering and data to ship.Operational depth in disputes, fraud or risk-heavy environments, ideally two-sided marketplaces.A track record of merchant, partner or liquidity acquisition across multiple countries.Strong understanding of AML/KYC, fiat payment rails and the regulatory constraints on P2P trading.Experience managing cross-functional, multi-region teams.Data-driven: comfortable with SQL or dashboards and defining KPIs.Fluent English; excellent stakeholder management up to C-level.Nice to haveExperience at a top-tier exchange P2P business (e.g. Binance, OKX, Bybit, KuCoin, Bitget) or a P2P platform such as Paxful or LocalBitcoins.Local-market knowledge in high-P2P regions: LATAM, Africa, Turkey, CIS, South and Southeast Asia, MENA.Additional languages relevant to priority markets (e.g. Spanish, Portuguese, Russian, Turkish, Arabic, Vietnamese).Exposure to stablecoin payments, card or fiat gateway integrations.