Hospitality Manager (UAE National)

Hospitality Manager (UAE National)Ohana Development is seeking an experienced and service-oriented Hospitality Manager to oversee hospitality operations, VIP guest services, and official protocol engagements in line with the company’s ultra-luxury brand positioning.The role will ensure exceptional standards of hospitality, presentation, and personalized service across the company’s offices, showrooms, executive meetings, property launches, and corporate events. The successful candidate will manage hospitality teams, coordinate with internal stakeholders and external service providers, and oversee engagements involving high-net-worth individuals, investors, government representatives, senior officials, and other distinguished guests.Key Responsibilities1. Hospitality Operations and Service ExcellenceOversee daily hospitality operations across company offices, showrooms, reception areas, and other designated locations.Establish and maintain high standards of guest service, cleanliness, presentation, and ambiance.Develop and implement hospitality procedures, service guidelines, and operational checklists.Monitor service quality, address operational issues, and identify opportunities for continuous improvement.2. VIP Guest Relations and Client ExperienceOversee the reception and hosting of VIP guests, high-net-worth individuals, investors, business partners, clients, and senior executives.Deliver a seamless and personalized guest experience from arrival to departure.Anticipate guest requirements and coordinate refreshments, catering, transportation, seating, and other special arrangements.Ensure guest preferences and special requests are handled professionally, promptly, and discreetly.Build strong working relationships with internal teams to ensure consistent, high-quality service.3. UAE Protocol and Official EngagementsApply appropriate UAE cultural customs, traditions, etiquette, and formal protocol when coordinating official visits, meetings, and events.Coordinate engagements involving government representatives, senior officials, dignitaries, and other distinguished guests.Ensure official engagements are conducted respectfully and in accordance with applicable protocol requirements.Maintain discretion and professionalism when handling sensitive information and high-profile guest interactions.4. Executive Meetings and Corporate HospitalityCoordinate hospitality arrangements for executive and board meetings, client presentations, investor meetings, and other important business engagements.Work closely with executive assistants, reception teams, and relevant departments to ensure all arrangements are completed on time.Oversee meeting room readiness, guest seating, refreshments, presentation requirements, and other hospitality details.Conduct pre-meeting checks to ensure a polished and professional environment.5. Events and Property LaunchesManage hospitality operations for property launches, showroom openings, private previews, corporate functions, and other high-profile events.Coordinate with event agencies, caterers, suppliers, and internal stakeholders to deliver a consistent luxury experience.Oversee guest reception, catering, service teams, event preparation, and on-site hospitality arrangements.Conduct pre-event inspections and ensure all hospitality requirements are met.Review event feedback and identify opportunities to improve future guest experiences.6. Team Leadership and DevelopmentSupervise, and develop hospitality personnel, including receptionists, hosts, and service staff.Establish clear responsibilities, performance expectations, and service standards.Train team members in guest engagement, professional etiquette, presentation, cultural awareness, and luxury service delivery.Prepare staff schedules and allocate resources according to operational and event requirements.Foster a professional, collaborative, and guest-focused working environment.7. Vendor, Budget, and Resource ManagementManage relationships with catering companies, hospitality suppliers, event agencies, and other service providers.Monitor supplier performance, service quality, inventory, and operating costs.Oversee procurement, stock management, and replenishment of refreshments and hospitality supplies.Identify opportunities to improve processes, control costs, and enhance operational efficiency.8. Compliance, Reporting, and Continuous ImprovementEnsure compliance with applicable health, safety, hygiene, and food-handling requirements.Maintain standard operating procedures, service checklists, and hospitality records.Monitor guest feedback, service performance, and operational issues.Prepare regular reports on hospitality activities, expenditure, supplier performance, and improvement initiatives.Safeguard confidential information relating to VIP guests, clients, business partners, and senior management.Qualifications and ExperienceUAE National.Bachelor’s degree in Hospitality Management, Business Administration, Public Relations, International Relations, Communications, or a related discipline is preferred.5–8 years of relevant experience in luxury hospitality, VIP protocol, government relations, executive relations, diplomatic services, or high-profile event management.At least 2–3 years of experience in a supervisory or managerial role.Experience in luxury hospitality, high-end real estate, premium showrooms, or prestigious corporate environments is highly desirable.Proven experience in managing hospitality teams, external service providers, budgets, and service standards.Must be flexible and available to work on weekends or outside regular working hours, as required by business needs.Strong knowledge of UAE culture, traditions, etiquette, and formal protocol.Required Skills and CompetenciesStrong leadership, team management, and operational coordination skills.Excellent communication, interpersonal, and guest-relations abilities.Professional presence and the ability to represent an ultra-luxury brand.Strong understanding of luxury hospitality standards, service etiquette, and VIP guest expectations.Excellent organizational skills and attention to detail.Ability to manage multiple priorities and resolve issues effectively under pressure.Strong vendor management, budgeting, and cost-control capabilities.High levels of discretion, integrity, cultural sensitivity, and confidentiality.Proficiency in Microsoft Office and hospitality reporting tools.Fluency in English; Arabic proficiency is an advantage.