In Office Low-Voltage Programmer / AV Systems Engineer

PLEASE READ BEFORE APPLYINGThis is an on-site position based in Newbury Park, California. Applicants must be able to reliably commute to our office. This is not a remote or work-from-home opportunity, and candidates who are unable to work on-site in Newbury Park will not be considered.We appreciate your interest in joining the Defined AV team and encourage qualified, local candidates to apply!Company DescriptionDefined Entertainment Design has been a trusted provider of audio-visual solutions in Newbury Park, servicing Ventura County and West LA County for over 23 years. Specializing in home theater design, audio systems, smart home integration, and automation, the company delivers innovative solutions for residential and commercial clients. Their comprehensive services include security camera installations, smart doorbells, window shades, and outdoor entertainment systems. Additionally, Defined A/V offers computer tech services, including remote support and security monitoring.About the RoleWe are seeking an In-Office skilled Low-Voltage Programmer / AV Systems Engineer to join our team at Defined Entertainment Design LLC. You will lead the programming and engineering of custom audio-visual (AV) and automation systems for residential and commercial clients. This is a hands-on technical leadership role involving system design, programming, troubleshooting, client support, and team coordination in a fast-paced environment.Role DescriptionLead programming and configuration of Control4 automation systems, Araknis networks, Ubiquiti networks, cameras, and access control systems.Design and optimize enterprise-level networks while monitoring and supporting hundreds of active client systems to ensure high reliability and minimal downtime.Work with team to handle end-to-end project workflow: estimates/designs → hookup sheets → bench configuration/testing → installation support → client training/handover.Provide remote troubleshooting and phone support for clients, prioritizing urgent issues (e.g., internet outages) and deciding on tech support coverage vs. billable work.Perform monthly computer support for clients using Splashtop (scheduling, remote access, Mac permissions).Maintain internal IT systems (Windows PCs, QuickBooks servers, Control4 licensing).Collaborate with installation, design, and QA teams to maximize efficiency, profitability, and client satisfaction.Manage vendor relationships and leverage tech support (Control4, Snap, Ubiquiti, etc.).Document systems, processes, and client setups; maintain trackers and to-do lists.Required Skills & ExperienceStrong experience with Control4 programming and Composer.Proficiency in network design and management (Ubiquiti UniFi, Araknis, OvrC).Hands-on AV system integration, configuration, troubleshooting, and remote support.Experience with Google Workspace, and client management tools.Ability to create estimates, hookup sheets, and detailed documentation (photos, guides, diagrams).Excellent problem-solving, prioritization, and client communication skills.Valid driver’s license and ability to occasionally go on-site for support or setups.Nice-to-HavesExperience with Control4 drivers, custom programming, or enterprise networks.Experience with QuickBooks.Familiarity with Splashtop, IObit tools, WordPress/Elementor, or similar.Previous leadership or mentoring experience in a small team.What We OfferHourly pay of 34–39/hour depending on experience.Flexible schedule and Accrued PTO.Opportunity to work on diverse, high-end AV and automation projects.Supportive team environment with experienced colleagues and strong QA/installation support.Tools and resources needed to succeed (GSuite admin access, vendor dealer codes, etc.).Retirement PlanHow to ApplySend your resume and a brief note about your experience with Control4, Ubiquiti, or AV systems to: Info@definedav.comWe encourage applications from detail-oriented problem solvers who thrive in a client-facing technical role.