IVR, Telephony & Network Specialist (25863)

Who We Are:Yael Group is a leading group of companies in the Israeli market, providing advanced technological solutions across a wide range of domains to organizations in all sectorsJob DescriptionLead the implementation, deployment, and ongoing maintenance of IVR systems, Contact Center platforms, and enterprise communication infrastructure.Design and develop complex IVR scenarios, manage Genesys contact center platforms, and maintain SBC servers.Manage communication infrastructure, including Cisco ACI switches, Network Access Control (NAC) systems, and Cisco DNA Center.Integrate advanced AI technologies into telephony systems and network monitoring.The position follows a hybrid work model.Job RequirementsAt least 3 years of experience in a similar role within a medium-to-large organization.Experience designing, implementing, maintaining, and developing complex IVR scenarios and data-driven integrations.Experience working with SBC servers (AudioCodes), managing SIP trunks, and possessing an in-depth understanding of the SIP protocol.Cisco Networking & ACI: Hands-on experience managing Cisco switches, working with Cisco ACI architecture (Spine-Leaf, APIC Controller), and using Cisco DNA Center / Catalyst Center.Network Access Control (NAC): Hands-on experience implementing, managing, and maintaining NAC systems, such as Cisco ISE.Genesys: Hands-on experience with Genesys platforms (Genesys Cloud / Genesys Engage / PureCloud) – a significant advantage.AI Technologies: Familiarity with and practical experience using AI technologies in telephony, including Voicebots, Conversational IVR, and Speech-to-Text (STT) / Text-to-Speech (TTS) – a significant advantage.High level of English proficiency, both spoken and written