Junior Executive - Customer Experience

Junior Executive - Customer ExperienceCustomer Service & Telemarketing DivisionJob Role

• Evaluate and assess risks associated with insurance applications.
• Ensure accurate and efficient policy issuance in compliance with company guidelines.
• Handle endorsements and policy updates as per customer requirements.
• Greet and assist walk-in customers in a professional and friendly manner.
• Address customer inquiries, concerns, and requests efficiently.
• Provide guidance on insurance products and services to meet customer needs.
• Manage front office operations, including maintaining records and documentation.
• Coordinate with internal teams to resolve customer issues promptly.Job Pre-requisites
• Prior experience of 3-4 years in a related field will be an added advantage.
• Strong customer service skills with a proven ability to handle walk-in clients.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in MS Office and basic knowledge of insurance systems is an advantage.
• Fluency in English and Sinhala (Tamil is an added advantage).
• Working hours Monday to Friday: 8:00 AM - 5:00 PM. & Saturday: 8:00 AM - 1:00 PM.Send your CV including contact details of two non-related referees to careers@hnbgeneral.com within 14 days of this advertisement.HNB General Insurance is licensed by Insurance Regulatory Commission of Sri Lanka (IRCSL).