Junior Student Visa Counsellor

Company Description Formix is a global recruitment and staffing company that helps organizations find exceptional talent and build teams across international markets. The company specializes in executive search, C-Suite recruitment, leadership hiring, professional and specialist recruitment, as well as permanent, virtual, and offshore staffing and Employer of Record (EOR) solutions. Formix supports businesses across Australia, Europe, the UK, Sri Lanka, and over 150 countries through its extensive global workforce network. Recognized as a leading recruitment partner with a strong record of verified client reviews and a 5.0 rating on Clutch, Formix focuses on empowering businesses and building careers under one integrated platform. Headquartered in Sri Lanka, Formix serves organizations globally.Role Description The Junior Student Visa Counsellor is a full-time, on-site role based in Colombo. This role involves guiding prospective students through visa application processes, including explaining requirements, helping prepare documentation, and coordinating with educational institutions and relevant authorities. The counsellor will conduct one-on-one consultations, respond to inquiries via phone and email, and maintain accurate records of student profiles, applications, and follow-up actions. Daily tasks include providing clear information on study options abroad, timelines, and compliance requirements, as well as supporting career guidance related to international education pathways. The role also requires working closely with senior counsellors and internal teams to ensure a smooth, professional experience for students and their families.Qualifications Candidates should possess strong Student Counseling and Career Counseling skills to guide individuals on study abroad pathways and visa processes.Candidates should possess excellent Communication skills, including clear verbal and written communication and the ability to explain complex information simply.Candidates should possess solid Customer Service skills, with a focus on empathy, responsiveness, and professional client interaction.Candidates should possess a good understanding of Education pathways, international study options, and general admission and visa requirements.Relevant qualifications such as a diploma or bachelor’s degree in Counseling, Education, International Relations, Business, or a related field are beneficial.Attention to detail, strong organizational skills, and the ability to manage multiple student cases simultaneously are highly valued.Prior experience in student visa counselling, study-abroad consulting, or education services is an advantage but not mandatory for junior-level candidates.Comfort with basic computer applications, CRM or student management systems, and the ability to learn new tools quickly is preferred.