Junior Student Visa Counsellor

Company Description Formix is a global recruitment and staffing company that helps organizations build high-performing teams across international markets. The company specializes in executive search, C-Suite and leadership hiring, professional and specialist recruitment, permanent and virtual staffing, offshore staffing, and Employer of Record (EOR) solutions. Formix supports businesses in regions such as Australia, Europe, the UK, Sri Lanka, and other global markets, offering access to talent in 150+ countries through its workforce network. Recognized for its strong client track record and 5.0 rating on Clutch, Formix is considered a leading recruitment and staffing partner in Sri Lanka and internationally. Headquartered in Sri Lanka, Formix focuses on empowering businesses and building careers through comprehensive talent acquisition and global workforce solutions.Role Description The Junior Student Visa Counsellor is a full-time, on-site role based in Colombo 05(Kirulapana). This role involves guiding prospective students through the process of applying for study visas, including explaining visa requirements, eligibility criteria, and documentation needs. The counsellor will conduct one-on-one consultations, respond to inquiries, and provide accurate information about international education pathways and destination countries. Day-to-day tasks include assisting with application forms, reviewing supporting documents, coordinating with internal teams or external partners, and maintaining detailed records of student cases. The role also requires delivering high-quality customer service, following up with students on application status, and adhering to compliance and regulatory guidelines.QualificationsCandidates should possess skills in Student Counseling and Education guidance to support individuals in understanding study options and visa processes.Candidates should possess skills in Career Counseling to help students align education choices with long-term career goals.Candidates should possess strong Communication skills, including clear verbal and written communication and active listening.Candidates should possess Customer Service skills to manage inquiries professionally, handle concerns, and provide a positive experience.Candidates should have attention to detail, ability to follow structured processes, and basic proficiency with office software and documentation tools.Prior experience in education consulting, international student services, or visa processing is an advantage.A diploma or bachelor’s degree in a relevant field such as Education, Counseling, Business, or International Relations is preferred.Ability to work collaboratively in an office environment in Colombo and manage multiple student cases simultaneously.