Key Account Manager
Penang · Penang, Malaysia
Tailor my CV for this job — freeWe are looking for an experienced Key Account Manager to lead strategic customer relationships, drive profitable growth, and coordinate cross-functional teams to deliver outstanding customer outcomes.In this role, you will be the primary commercial interface for assigned key accounts, working closely with customers and internal teams to build long-term partnerships, support business growth, and ensure successful execution of customer commitments.What You'll Be DoingStrategic Account LeadershipDevelop and execute strategic account plans.Build strong, trusted relationships with key customer stakeholders.Drive customer engagement and account governance activities.Identify business risks, opportunities, and competitive challenges.Support long-term customer satisfaction and account growth.Commercial & Business GrowthOwn revenue outlook, order intake, opportunity pipeline, and profitability for assigned accounts.Lead RFQs, pricing discussions, and commercial negotiations.Identify opportunities to improve margins and expand business.Work closely with customers and internal stakeholders to create mutually beneficial solutions.Customer & Stakeholder ManagementAct as the primary commercial contact for strategic customers.Lead business reviews and support escalation management when required.Develop strong relationships across procurement, engineering, operations, and management teams.Represent the company professionally in customer-facing engagements.Cross-Functional LeadershipCollaborate with Operations, Engineering, Quality, Supply Chain, Finance, and Program Management teams.Ensure internal alignment on customer priorities and commitments.Provide clear communication and reporting on account performance, opportunities, and risks.What We're Looking ForQualificationsBachelor's Degree in Business, Engineering, Supply Chain, Operations, or a related discipline.Minimum 7 years of experience in Key Account Management, Commercial Management, Program Management, Business Development, or customer-facing manufacturing roles.Proven success managing strategic customer accounts and commercial negotiations.Strong understanding of business performance, cost drivers, profitability, and customer expectations.Preferred ExperienceExperience in precision machining, system integration, semiconductor equipment, analytical equipment, industrial automation, or contract manufacturing is strongly preferred.Experience working with multinational customers and complex manufacturing supply chains is an advantage.Skills & CompetenciesStrategic account management and customer relationship building.Strong commercial and financial acumen.Excellent negotiation and influencing skills.Effective stakeholder management across all organizational levels.Strong analytical, problem-solving, and presentation skills.Proficiency in Microsoft Excel, PowerPoint, ERP, and CRM systems.Excellent verbal and written communication skills in English.Proficiency in Mandarin Chinese is strongly preferred to support communication with customers and stakeholders across the region.Why Join Us?Work with leading global technology and industrial customers.Play a key role in shaping customer success and business growth.Gain exposure to advanced manufacturing and high-tech industries.Collaborate with talented teams across multiple functions.Enjoy opportunities for professional development and career progression.