Key Account Manager

Company Description GFS Express is a leading provider of shipping and delivery services, offering integrated solutions for transportation, storage, and customs clearance. The company is committed to quality and reliability, ensuring that customers receive dependable service across all logistics operations. Team members work in a fast-paced environment that supports accurate and timely handling of goods. GFS Express values professionalism, customer focus, and efficiency in every part of its business, providing opportunities for growth and development in the logistics sector.Job requirement：1,Support Sales across the full customer lifecycle, from onboarding to after-sales, covering account follow-up, issue resolution, and regular account meetings.2,At onboarding, collect the setup details confirmed by Sales — pickup address and contacts, cargo type and weight band, COD or prepaid, customs documents, and the system integration contact — and turn them into a go-live checklist.3,Through the first shipment and the first week, track pickup, first delivery, and exceptions, update the customer the same day, and keep Sales informed.4,Follow each account on tracking, delivery, COD, returns, and open customer queries, keep a follow-up record, and update Sales.5,Handle delays, damage, loss, failed delivery, wrong address, RTO, returns, customs clearance, and billing issues: collect the waybill number, time of occurrence, and the customer’s own words, pass them to the internal owner, tell the customer the outcome and the expected time, and follow through until closure.6,Prepare the facts on pricing, credit terms, and compensation for Sales to confirm before any reply goes to the customer.7,Prepare and attend customer meetings weekly or monthly. Circulate the pre-read, chase actions by owner and due date after the meeting, and carry open items into the next pre-read.8,In after-sales, follow complaints, compensation progress, returns to the shipper’s warehouse, and follow-up calls, and send Sales the cause and the outcome once each case is closed.Skills and ExperienceRequired Skills and exprience:1,Sound knowledge of international and domestic express logistics, including customs clearance, delivery, operations, returns, COD, and door pickup.2,Understanding of logistics solutions for cross-border and local e-commerce.3,Key-account service experience with Shein, TEMU, AliExpress, Trendyol, or similar platforms.4,Experience in account follow-up, customer service, or operations support in Saudi express, last-mile, or e-commerce logistics.5,Arabic and English as working languages, with strong communication skills. Mandarin for internal coordination is an advantage.6,Proficient in office software, and able to use AI tools to prepare follow-up records, issue logs, and meeting materials.