Live Chat Agent

Role Description This is a part-time hybrid Live Chat Agent role based in Dubai, with some flexibility for working from home. The Live Chat Agent will respond to inquiries from learners and professionals through live chat, providing clear and timely information about Eval Spark’s resources, activities, and opportunities. Day-to-day tasks include handling multiple chat conversations, guiding users to relevant M&E materials, troubleshooting basic access or platform issues, and escalating complex queries when needed. The role also involves capturing common questions, sharing feedback with the team to improve content and user experience, and maintaining a friendly, supportive tone aligned with Eval Spark’s mission. The Live Chat Agent is expected to follow communication guidelines, meet response time targets, and collaborate with colleagues across time zones when necessary.QualificationsStrong written communication skills in English, with the ability to explain concepts clearly and professionally in live chat interactions.Customer support or community-facing experience, ideally in education, non-profit, or knowledge-sharing environments.Comfort using online chat platforms, helpdesk tools, and basic productivity software to manage multiple conversations and track inquiries.Interest in Monitoring & Evaluation, international development, or social impact, with willingness to learn core M&E terminology and concepts.High level of empathy, patience, and active listening to support users with varying levels of experience and confidence.Reliable time management and the ability to work independently in a hybrid setup, balancing on-site and remote work in Dubai.Relevant education or training in communications, social sciences, development studies, or a related field is an advantage.Previous experience in chat-based support, online community moderation, or learner support is preferred but not mandatory.