Management Consulting - Customer Transformation (JP00368)

At PwC, our purpose is to build trust in society and solve important problemsWe’re a network of firms in 136 countries with more than 364,000 people who are committed to delivering quality in assurance, advisory and tax services. PwC has been providing services to the Turkish business world since 1981, with a professional staff of 1,500 in İstanbul, Ankara, Bursa, İzmir and Eskişehir.At PwC, we are a group of employees with a rich variety of knowledge, skills, and competencies. PwC’s problem-solving teams come together in unusual, untraditional new ways from various disciplines to create The New Equation strategy. The New Equation is our global strategy with a human-centered and tech-powered approach, that focuses on our clients and all stakeholders and helps them build trust and drive sustainable results.About the teamThe Customer Transformation team within PwC Türkiye Management Consulting helps leading companies grow by putting the customer at the centre of how they market, sell and serve. We work across the full journey: from customer strategy, experience design and commercial excellence to CRM and digital engagement platforms (e.g. Salesforce), operating models and organizational change. We are growing and looking for curious, hands-on consultants who want to shape and deliver customer-led transformations end to end.Associate / Senior AssociateWhat you will doAnalyze clients' customer, sales and service performance; build fact bases, customer segmentations and business cases.Map and redesign customer journeys and commercial processes (marketing, sales, service, after-sales).Support CRM and digital engagement platform projects: requirements, process design, vendor selection, test and roll-out.Prepare clear client deliverables (Excel models, PowerPoint storylines) and present findings in working sessions.Contribute to proposals, market research and the team's thought leadership.Senior Associate, additionally: own a workstream day to day, review and coach Associates, and manage scope, timeline and quality of your area.What you bringBachelor's degree in engineering, economics, business or a related field; a master's is a plus.Associate: 0-2 years of relevant experience in management consulting, strategy, marketing or sales roles. Fresh graduates with relevant management consulting internship experience are also welcome to apply.Senior Associate: 3-5 years, including hands-on delivery of customer, commercial or CRM transformation projects.Strong analytical and structured problem-solving skills; advanced Excel and PowerPoint.Fluent English and Turkish, written and spoken.Manager / Senior ManagerWhat you will doLead customer, commercial and CRM transformation engagements end to end: scope, plan, budget, quality and client satisfaction.Act as the day-to-day counterpart for client executives (CEO, CMO, CSO, CCO, CIO); run steering committees and shape the storyline.Design target customer operating models, front-office processes and platform roadmaps; guide vendor and technology choices.Build, lead and coach multi-disciplinary teams of PwC, partner and client staff.Write and lead proposals; contribute to pricing and solution design.Senior Manager, additionally: own key client relationships and grow the account, originate new opportunities, develop the team's offerings and alliances (e.g. Salesforce), and lead people development and recruitment for the team.What you bringBachelor's degree in engineering, economics, business or a related field; an MBA or master's is a plus.Manager: 5–6 years, with at least 3 years in management consulting leading customer, commercial or CRM projects.Senior Manager: 6+ years, with a track record of selling and delivering large transformation programs and managing senior client relationships.Deep knowledge of customer strategy, CX, sales and service operations, and CRM landscape.Proven team leadership and executive-level communication and facilitation skills.Fluent English and Turkish, written and spoken.--PwC Türkiye şirketleri* olarak elektronik ortamda toplanan kimlik, iletişim, özgeçmiş ve CV’niz’de yer alan kişisel verilerinizi iş başvurusu süreçlerinin yürütülmesi amacıyla KVKK m. 5/2 (f) uyarınca, hukuki ihtilaf oluşması halinde yasal süreçlerin yürütülebilmesi amacıyla KVKK m. 5/2 (e) uyarınca işleyeceğiz. Kişisel verilerinizi mevzuattan dolayı kişisel verilerinizin paylaşılmasının zorunlu olduğu hallerde, ilgili ve yetkili kamu kurum ve kuruluşlarıyla KVKK m. 5/2 (ç) uyarınca paylaşabiliriz. Kişisel verilerinin KVKK m. 9 uyarınca merkezi yurt dışında bulunan Google sistemleri üzerinden işlenecektir. KVKK’nın 11. Maddesi kapsamındaki haklarınızı https://www.pwc.com.tr/tr/hakkimizda/pwc-turkiye-kvk-basvuru-formu.pdf linkinde bulunan Başvuru Formu ile veya pwc.turkiye@hs03.kep.tr adresine, veya tr.dpo@tr.pwc.com adresine iletebilirsiniz.*PwC Türkiye şirketleri; PwC Danışmanlık Hizmetleri A.Ş. & PwC Bağımsız Denetim ve Serbest Muhasebeci Mali Müşavirlik A.Ş. & PwC Yeminli Mali Müşavirlik A.Ş. & PwC Yönetim Danışmanlığı A.Ş., PwC Serbest Muhasebeci Mali Müşavirlik Ltd. Şti., Gago Türkmen Avukatlık Ortaklığı