Manager - Enterprise Command & Control Centre Operations

Job PurposeDirect unified-control operations and supporting governance. Orchestrate multi-modal monitoring and crisis response. Oversee event-time readiness and reporting. Working with operational control centres to the operations efficiency and maturityStrategySupport in governing and developing the Unified Control Center; align supervision and reporting with Authority directions.Support in governing the multi-modal mobility operations using inputs from relevant operational control centers.Lead crisis readiness and oversight, including planning for management, monitoring and handling of crises.Implement the governance framework and policies, indicators and compliance monitoring and ensure the alignment and adherence.Produce strategic reports supporting in decision making for the higher management.OperationsSupervision of the Unified Control Center operations and facilities; coordinate with concerned organizational units; issue related reports.Monitor and coordinate actions across operational control centres to maintain continuity and governance alignment.Manage operational tasks with internal institutions, sectors and external parties; issue required reports.Receive, transfer and follow up solutions to close emergency communications.Coordinate directly with internal and external authorities to expedite emergency responses and closure.Coordinate responses with institutions, crisis and emergency teams and prepare special reports.Perform real-time monitoring of control-centre activities during planned events.Coordinate with concerned parties during events to sustain smoothness and quality.Prepare and manage departmental budget, projects and contracts for OCC Governance; monitor, oversee and report performance.Product/Process ImprovementPlan, design and implement scenarios and simulations for events, emergencies and crises.Record lessons learned and follow up actions to close gaps and improve readiness.Drive internal knowledge sharing, staff rotation and mentoring to enhance performance and continuous improvement.Qualifications & RequirementsEducation: Bachelor’s/ Master’s degree in Business AdministrationExperience: 9+ years in case of Master’s degree(11+ years in case of Bachelor’s degree)Qulification: Incident Command System training, ISO 22301 awareness, controlcentre ITS governance proficiency, policy/quality managementcapability, budgeting and contract oversight skills