Manager, Event and Account Operations (EMEA)

Primary FunctionTeamPeople provides embedded AV, event, production and creative operations teams inside leading technology, financial and professional services organisations.As Event Services & Account Operations Manager, you'll lead a portfolio of managed service accounts and grow account client relationships. You’ll mentor and manage people, including site-based managers, and oversee contracts and financials. You'll take new engagements from bid to steady state and set the standards that make our services consistent and scalable, with real influence over how we grow.Duties & ResponsibilitiesBe the trusted partner to senior stakeholders, building authentic, long-term relationships from day-to-day contacts to executive sponsors, including regulated financial and professional services clientsManage SOWs, SLAs, KPIs, change control and renewals, and run business reviews that show trends and propose improvementsBring your AV, live and hybrid event production and video production expertise to lift standards across every accountCollaborating with Recruiting and HR, oversee staffing and/or crewing strategy, scheduling to optimize team utilization, balance workloads, and make high quality matchesWork with Service Delivery Managers on workflows, keep risk, health and safety and client compliance in place, and step in directly when an account is going through changeCultivate an environment and culture that empowers talented team members to propose and implement positive changesImmerse with key teams during periods of transition, recruitment, training, or absence to ensure continuous service deliveryManage and coach site-based managers, run 1:1s and appraisals, and plan development and succession. Build a culture where people spot better ways of working and make them happen.Shape bids and proposals with solution design, staffing and pricing input. Take new contracts from award to steady state, including staff transfers under TUPE, and turn each launch into a repeatable playbook.Own budgets, forecasts, and rate cards, managing financial targets. Negotiate supplier and freelance rates, and enable new services, sites and use cases with existing clients.Keep a pulse on AI adoption and use cases, emerging technologies, and automation, identifying opportunities to integrate them into managed services for continuous improvementParticipate in special projects, company initiatives, and on-site client activitiesOccasional domestic and local travel, as requiredOther duties as assignedSkills & QualificationsStrong technical production knowledge across AV, live and hybrid events, and videoConfident communication and presentation with senior stakeholdersProven account management experience solving complex client requirementsStrong project management across multiple concurrent projects and eventsAnalytical, problem solving and process driven mindset capable of delivering comprehensive strategy documentsSensitivity and tact in dealing with staff, partners, and clients in a dynamic environmentPeople leadership: coaching, managing performance and resolving complex people issues with tactCommercial skills: analysis, forecasting, margin management, financial reporting and rate negotiationExperience managing contracts and senior client relationships within a managed serviceExperience contributing to bids and mobilising or growing new servicesA track record of leading individual contributors and managersEducation & Experience7+ years delivering AV, event and production services into organisationsExperience with regulated financial or professional services clients (desirable)Experience with supervisory and HR process, such as TUPE or similar staff transfers (desirable)Delivery across multiple sites or countries (desirable)Certifications such as DES, CTS, PMP, or similar are encouraged