Manager, Vendor Performance & Evaluation

Job PurposeManages vendor performance and risk management activities across SNB Group, its subsidiaries, and international branches, implementing performance evaluation, monitoring, and risk and compliance standards to maintain a resilient, compliant, and high-performing vendor base in line with SAMA, other applicable regulations, and internal requirementsKey Accountabilities Policies, Processes & ProceduresImplement all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.Adhere to the Bank’s AML/CTF policy, guidelines and all SAMA’s regulations relating to account opening, KYC and Customer Due Diligence.Adhere to the Bank’s Cyber Security policies, and all SAMA regulations. Ensure to support SNB to comply with internal, national, and international Cyber Security controls and regulations.Vendor Performance ManagementManage vendor performance evaluation against SLAs and KPIs across SNB Group, its subsidiaries, and international branches on a periodic basisManage the execution of annual and semi-annual vendor evaluation surveys with business ownersMonitor vendor performance data and prepare reports to recommend SLA and service improvementsManage the development of vendor improvement plans and track corrective actions to closureVendor Risk & ComplianceManage the validation of related-party transactions and escalate in line with the DoAManage the review, investigation, and resolution of internal and external vendor incidentsReview inactive vendors and recommend deactivation or blacklisting of non-compliant vendors for approvalPrepare periodic vendor risk and compliance reporting for the Section HeadManage the resolution tracking of internal and external vendor complaints through the recording systemMonitor vendor business continuity plans and alternative-provider readiness for critical vendorsMonitor ongoing vendor risk across financial, operational, and reputational dimensions throughout the relationshipMaintain the quality and completeness of vendor data within vendor master recordsEnsure vendor performance and risk management practices comply with SNB policy, SAMA regulations, other applicable regulationsMaintain vendor performance and risk management standards, procedures, and playbooks within the sectionSupport internal and external audits and vendor compliance reviews within scopePerformance & PeopleManage day-to-day team performance, workload allocation, and service deliveryLead and develop the vendor performance team, fostering a high-performance and continuous improvement cultureSupport procurement capability development and the adoption of vendor performance and risk management best practicesQualifications, Experience, Skills & CompetenciesEducation:Bachelor's degree in Supply Chain Management, Business Administration, Information Technology, or related fieldExperience:5-8 years of experience preferably in procurement, strategic sourcing, or category management, including leadership rolesSkills & Competencies:Solid knowledge of vendor lifecycle management and segmentationStrong vendor performance, SLA, and scorecard management capabilitiesWorking knowledge of third-party risk and regulatory compliance requirementsEffective vendor relationship management and stakeholder engagementStrong analytical and reporting abilitiesEffective team leadership, quality assurance, and service delivery capabilities