Membership & Community Manager | Private Founders Club
YP Club · Dubai, Dubai, United Arab Emirates
Tailor my CV for this job — freeYP Club | Dubai, United Arab Emirates
They're built through trust, shared ambition, meaningful conversations and being surrounded by people who understand what it takes to build a successful company. YP Club is a private, application only community connecting established founders and entrepreneurs through curated experiences, powerful introductions, peer advisory circles and opportunities for personal and professional growth. Our mission is simple: bring exceptional people together and create an environment where meaningful relationships lead to extraordinary outcomes.We are now looking for an exceptional Membership & Community Manager to take ownership of the member experience in Dubai.The OpportunityThis is not a traditional community management role.We're not looking for someone to simply organize events, manage a WhatsApp group or maintain a membership database. We're looking for someone who understands people, builds lasting relationships and knows how to create a community that members genuinely value. You will become one of the most important connections between YP Club and its members, working closely with our leadership team to ensure every founder receives an exceptional experience from the moment they join. You'll be responsible for understanding members, connecting the right people, creating memorable experiences, driving engagement and helping build a community that founders are proud to belong to.What You'll Be Responsible For1. Member Relationships & ExperienceDevelop meaningful, trusted relationships with founders, entrepreneurs and business leaders.Become a reliable point of contact who understands members' businesses, ambitions, challenges and expectations.Deliver an exceptional onboarding journey, ensuring each new member immediately understands the value of their membership.Provide thoughtful, personalized support with discretion, professionalism and attention to detail.Proactively identify opportunities to improve the individual member experience.2. Community Engagement & RetentionTake ownership of member engagement and help maintain strong retention and renewal rates.Identify members who are becoming disengaged and proactively reconnect them with relevant opportunities.Create thoughtful initiatives that encourage participation, collaboration and meaningful interactions.Regularly collect member feedback and translate it into measurable improvements.Ensure the community consistently delivers meaningful value beyond networking.3. Strategic Connections & Founder IntroductionsUnderstand which members could genuinely benefit from knowing one another.Facilitate relevant business introductions based on shared interests, challenges and commercial opportunities.Support member participation in YP Club's Circle program, Pioneer Match and other community initiatives.Build an environment where members actively contribute, exchange knowledge and support one another's growth.4. Events & Exclusive ExperiencesCoordinate and deliver curated dinners, networking experiences, founder gatherings and private member events.Manage invitations, RSVPs, attendance, venue coordination and the overall guest experience.Work alongside the leadership team, coaches and external partners to ensure exceptional execution.Attend and represent YP Club at relevant events.Ensure every experience reflects the standards and identity of a premium private members club.5. Community Operations & PerformanceMaintain accurate member information and engagement records through our systems, including PioneerOS.Monitor key community metrics, including engagement, event participation, member satisfaction and retention.Develop clear processes that improve the consistency and quality of the member experience.Collaborate with the sales team to ensure a seamless transition from membership admission to onboarding.Provide regular insights and recommendations to leadership.Who We're Looking ForWe are looking for someone who combines exceptional people skills with genuine ownership and operational excellence.Essential Qualifications3+ years of relevant experience in membership management, community management, premium client relationships, private clubs or a comparable relationship-led environment.Demonstrable experience maintaining ongoing relationships with members or clients, rather than solely acquiring new customers.Strong understanding of member engagement, customer satisfaction and retention.Excellent spoken and written English, with the confidence to communicate naturally with founders and senior business executives.Strong event coordination and organizational experience.Ability to manage multiple priorities independently while maintaining outstanding attention to detail.Experience using CRM systems, member management platforms or similar digital tools.Professionalism, discretion, sound judgment and a genuine interest in helping others succeed.Availability to attend member events in Dubai, including occasional evenings.Highly DesirableExperience working with private members clubs, founder communities, business networks or premium hospitality brands.Experience serving high-net-worth clients or senior executives in a relationship-management capacity.Understanding of Dubai's entrepreneurial and business ecosystem.A track record of improving membership engagement, satisfaction or retention.Experience with member onboarding, renewals and personalized relationship management.What Makes Someone Exceptional in This Role?You remember the details that matter to people. You can walk into a room of successful founders and confidently build meaningful relationships without needing to be the centre of attention. You recognize that an exceptional member experience is not just about beautiful venues and well-organized events. It's about understanding people, anticipating needs, keeping promises and delivering genuine value. You don't wait for problems to reach you. You take initiative, solve challenges and continuously look for ways to improve. Most importantly, you understand that a successful community isn't measured only by how many people join, but by how much value they gain from belonging.Why Join YP Club?Work closely with successful founders, entrepreneurs and business leaders.Play a meaningful role in shaping one of Dubai's ambitious private founder communities.Take ownership of the member experience and see the direct impact of your work.Contribute to exclusive experiences, meaningful business relationships and an expanding international network.Join a business where initiative, accountability and exceptional execution are valued.How to ApplyPlease submit your CV highlighting your experience in membership management, community engagement, premium client relationships or private member experiences. We are particularly interested in candidates who can demonstrate how they have improved engagement, strengthened relationships or increased member retention in previous roles. If you're passionate about building exceptional communities and believe the right relationships can transform businesses, we'd love to hear from you.