Monitoring Admin (SolarWinds & PRTG)

ResponsibilitiesOwn and administer the SolarWinds Orion / Hybrid Cloud Observability platform, including modules, polling engines, high availability, database performance, upgrades, and licensing.Configure and optimize SolarWinds alerts, dashboards, reports, dependencies, and performance monitoring to improve visibility and reduce false alarms.Administer PRTG Network Monitor, including core servers, remote probes, sensors, thresholds, notifications, maps, and reports.Maintain Site24x7 and support data center monitoring through Liebert SiteScan.Ensure monitoring coverage for servers, networks, applications, and infrastructure services, coordinating with technical teams on requirements and escalations.Automate monitoring tasks and integrations using PowerShell/Python, SolarWinds API/SDK, SWQL, and SQL.Integrate monitoring alerts with ServiceNow and support the EOC in event analysis, incident escalation, and root-cause investigations.Manage monitoring platform security, access controls, changes, and upgrades in accordance with approved procedures.Prepare availability and performance reports, maintain technical documentation, and train EOC staff.Support knowledge transfer and provide out-of-hours assistance for critical incidents when required.RequirementsBSc. degree in Computer Science, Information Technology, or a related field.5+ Yrs. of IT infrastructure monitoring experience, including at least 4 years of hands-on SolarWinds administration in large enterprise environments.Proven experience designing and tuning SolarWinds alerts, dashboards, and reports.Hands-on experience administering PRTG Network Monitor.Expert knowledge of SolarWinds modules, scalability, polling engines, high availability, and platform maintenance.Good knowledge of SQL Server, SWQL, monitoring protocols (SNMP, WMI, ICMP, syslog, and NetFlow), and PowerShell or Python scripting.Understanding of Windows/Linux servers, networking, virtualization, and performance troubleshooting.Experience with ServiceNow and ITIL incident, event, and change management processes.Fluency in spoken and written Arabic, with good English communication skills.SolarWinds Certified Professional (SCP) and ITIL 4 Foundation certifications are preferred.Strong analytical skills, attention to detail, and ability to work under pressure during critical incidents.