National Service Manager
Confidential · Sharjah, Sharjah Emirate, United Arab Emirates
Tailor my CV for this job — freeNational Service Manager – Automotive MultibrandConfidential Opportunity
The role will drive operational performance, profitability and customer satisfaction while maintaining consistent service standards across the business.Key ResponsibilitiesLead service operations, including mechanical, electrical, diagnostic and Bodyshop activities.Develop and deliver service business plans, budgets and operational targets.Manage service revenue, gross profit, operating costs and overall profitability.Improve technician productivity, workshop efficiency, bay utilization and turnaround times.Establish consistent processes for vehicle reception, diagnosis, estimation, repair, quality control and delivery.Strengthen first-time repair performance and reduce repeat repairs and customer complaints.Lead and develop Service Managers, Workshop Controllers, Service Advisors and technical teams.Coordinate with Parts and Procurement teams to improve parts availability and minimize repair delays.Build service solutions for retail, corporate and fleet customers, supporting customer retention and business growth.Oversee technical training, diagnostic capabilities and readiness to service hybrid and electric vehicles.Monitor performance through regular reporting and implement corrective actions.Ensure compliance with company policies, workshop safety requirements and quality standards.Qualifications and ExperienceDegree or diploma in Automotive Engineering, Mechanical Engineering or a related discipline.Minimum 10 years of automotive aftersales experience, including at least 5 years in a senior service management role.Proven experience managing automotive multibrand workshop or dealership operations.Strong technical knowledge of European vehicle brands and premium automotive service standards.Demonstrated success managing service profitability, budgets and operational improvements.Experience leading large technical teams and managing multiple service locations is preferred.UAE or GCC automotive market experience is highly desirable.Excellent leadership, commercial, communication and customer relationship skills.Valid UAE driving license preferred.Key Performance IndicatorsService revenue and gross profit.Technician productivity, efficiency and utilization.Customer satisfaction and retention.First-time repair rate and repeat repair reduction.Workshop turnaround time and on-time delivery.Operating cost control and team development.Multi-Site Retail Operations PerformanceCustomer Experience, CSI/NPS & RetentionRepair Quality, First-Time-Fix & Rework ReductionWorkshop Productivity, Efficiency, Utilization & CapacityRevenue, Labor Sales, Gross Profit & Cost ControlService Standardization, SOP Compliance & Operational GovernanceService Manager / Team Capability & Performance ManagementHSE, 5S, Audit Compliance & Continuous ImprovementTo ApplyInterested candidates may share their updated CV directly for a confidential discussion, mentioning National Service Manager – Sharjah. Company details will be shared with shortlisted candidates.