Network Operations Center Engineer

ViewQwest is the fastest growing and dynamic brands in Singapore and Malaysia’s telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, we are also passionate and proud of the work that we do.Be part of the team that bring #BetterBroadband to everyone! Be Better, Join the Fastest!

Responsibilities

Provide Service Management to supervise the network system and continuously monitor alertsEnsure the security of the company’s network and monitor the performance of the business networkCoordinate with third-party providers to secure network products and servicesAttend to tier 2 customer escalations and troubleshoot issuesTroubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)Influence the enhancement, modification, and adjustment of components in the network infrastructureManage the integration of new network technologiesMaintain all required network updates on the VPN, WLAN, WAN and LANProvide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network usersDocument the resolution of incidents and problems

Requirements

Diploma in Computer Science, Information Technology, Engineering, or a related fieldMinimum 2 years of experience in a related field preferredInterest in Internet Technologies, including routing, switching and general network infrastructure, as well as technologies associated with the ISP marketAble and willing to work in shifts to support network system on a 24/7 basisStrong analytical and problem-solving skills, with a flair for addressing technical and operational challengesPrior experience in an ISP environment would be advantageousPossession of professional certifications such as CCNP would be advantageousAble to work shift (8am to 5pm, 11am to 8pm)