NOC Operator

The NOC Operator is responsible for monitoring, operating, and supporting all building systems through the NOC system, ensuring continuous and safe operation of critical environments including electrical, mechanical, fire/life safety, and digital systems on a 24/7 shift basis.Key ResponsibilitiesMonitor and operate all building systems via the NOC System including:Fire & Life Safety SystemsMechanical Systems (HVAC, plumbing, controls)Electrical Systems (lighting, UPS, Rectifier, PDU, generators, primary switchgear)Cabling (data and power)Lighting and temperature control systemsCritical environments and digital systems (fire alarm)Coordinate with Main NOC (Mobily) for all related issues using NOC tools such as:SMS PortalVMSRemedy SystemMaintain and secure all NOC-related data including:Daily and monthly reportsEscalation logsPreventive Maintenance (PPM) recordsShare portals and related software systemsWork on a 24/7 shift schedule and ensure proper handover to the next shift.Operators must remain on duty until the next shift arrives.Perform preventive maintenance and continuous monitoring of:HVAC, chilled water, refrigeration, and air conditioning systemsElectrical and backup systemsHot water systemsAnalyze system operations, identify faults or malfunctions, and take corrective actions when required.Maintain effective communication with:ClientsProperty and Project Management teamsEngineering and technical staffParticipate in emergency response and incident management:Respond to incidentsMinimize impact and damagesEnsure escalation is done according to escalation planSupervise and coordinate contractors working within the building, including tenant-related activities.Perform additional duties as assigned by supervisor.Qualifications & SkillsDiploma or Bachelor’s degree in:Mechanical EngineeringElectrical EngineeringFacilities Management or related fieldExperience in NOC operations, facilities management, or critical environments is preferred.Knowledge of BMS, HVAC, electrical and fire alarm systems.Ability to work in rotating shifts (24/7).Good reporting and documentation skills.Strong communication and coordination skills.