Operations & Guest Experience Manager

Boho Salon | Dubai | Full-TimeAbout the RoleBoho Salon is looking for an ambitious, organized, and people-focused Operations & Guest Experience Manager to lead the daily operations of our Dubai location.We're looking for someone who takes ownership, enjoys working with people, and is passionate about delivering exceptional guest experiences while improving business performance.You don't need to come from the salon industry. We welcome candidates from hospitality, luxury hotels, wellness, spas, and other service-driven businesses.Key ResponsibilitiesOversee daily salon operations, ensuring efficiency, consistency, and exceptional service standards.Lead and support the front-of-house team and coordinate with service professionals.Maintain an outstanding guest experience, from booking to post-visit follow-up.Monitor operational KPIs, including revenue, productivity, rebooking, client retention, and profitability.Handle guest feedback, complaints, and service recovery.Improve operational processes, workflows, and team efficiency.Manage scheduling, resource allocation, inventory, and operational requirements.Work closely with the Creative Directors and People & Culture team to maintain Boho's standards and culture.Drive accountability, teamwork, and continuous improvement.Who We're Looking ForBackground in hospitality, wellness, spas, luxury retail, salons, or a similar service-driven industry.Supervisory or management experience is an advantage, but strong leadership potential will also be considered.Excellent communication, organization, and problem-solving skills.Commercial awareness and confidence working with performance targets.Proactive, adaptable, and comfortable taking responsibility.Passionate about people development and guest experience.Based in Dubai or willing to relocate.