Operations Coordinator

Stellar Entertainment is the world’s longest established inflight entertainment (IFE) service provider delivering content and technical solutions to airlines around the globe. Stellar curates and manages the full spectrum of inflight entertainment including movies, television, music, podcasts, cabin announcements, boarding music and more. We have offices and state of the art production studios in Sydney, Los Angeles, Kuala Lumpur, Singapore and Hong Kong.Job DescriptionRole and ResponsibilitiesThe Operations Coordinator supports the preparation, quality control and delivery of inflight entertainment (IFE) content for our airline accounts. This hands-on role focuses on metadata entry and validation, content quality checks, graphical user interface (GUI) reviews and rack testing to ensure each monthly content cycle meets airline and system specifications.Working closely with our internal programming, content operations and scheduling teams, the Operations Coordinator helps maintain accurate content records, troubleshoot issues and ensure approved content is ready for delivery on time. The role also coordinates with original equipment manufacturers (OEMs) and third-party labs to support testing and issue resolution.Attention to detail, strong organisational skills and the ability to consistently deliver accurate, high-quality work against tight deadlines are essential for this role.Primary Responsibilities includes;Metadata Entry and Database Management – Enter, update and maintain content details and metadata within internal databases and OEM systems. Verify titles, synopses, languages, translations, categories and associated assets against approved source materials, keeping content records accurate and current.Content and Metadata Quality Control – Perform detailed checks on content metadata, artwork and asset tagging before each monthly delivery. Identify missing materials, inconsistencies and errors, and coordinate corrections with the relevant teams.GUI and Portal Reviews – Review content layouts and portals against airline specifications and approved programming grids. Verify content categorisation, display structure, artwork placement and navigation, documenting and escalating discrepancies for resolution.Rack Testing – Conduct monthly rack testing, including onsite testing, to ensure accuracy of content display. Check content availability, playback, audio and subtitle options, metadata translations and confirm that the loaded content matches approved selections and programming grids.Issue Tracking and Resolution – Record QC findings and testing defects clearly, providing supporting evidence to internal teams, OEMs and third-party labs. Track issues through to resolution and recheck corrected content, metadata and layouts before final release.Content Changes and Mid-Cycle Updates – Implement approved amendments to content lineups, metadata and associated assets. Ensure changes are accurately reflected across relevant systems and programming grids, and complete the necessary follow-up checks.Reporting and Process Improvement – Maintain QC checklists, testing records and cycle status reports. Highlight recurring issues and support improvements to workflows, documentation and validation processes to improve accuracy and efficiency.Content Compliance Screening – Support the screening of content against airline content guidelines, identifying and flagging potentially sensitive or restricted material for review. Document findings and communicate required edits to internal teams.Who you’ll work withStellar is a global business with a close-knit team that works hand in hand across our international locations. We are proud of the inclusive and collaborative company culture we have created together with our team. We are looking for candidates who share our values and our excitement for inflight entertainment and thrive in a team-oriented and respectful environment that celebrates a hands-on attitude and each individual’s success.Desired skills and qualificationsLanguage: The ability to speak Arabic and read and write in Arabic is mandatory. Applicants who do not meet this criteria will not be considered.Ability to manage external suppliers and deliverables across various platforms, international locations and different time zonesAdvanced Microsoft Excel, Airtable and database or content management skillsProven experience in an operational environmentComfortable tracking and reporting on operational KPIs such as on time delivery and quality controlsA self-starter with strong problem-solving skillsExceptional attention to detail, a hands-on mentality, and the ability to work well under pressureFlexible and a quick learnerPrior experience in media and content operations is a plus