Operations Dispatcher

Company Description

For 170 years, Veolia has been a global leader in providing water, energy, and waste management solutions. Serving public authorities and industries across 58 countries, our comprehensive services are essential to human development and sustainable growth. As we progress alongside economic growth and human development, we continuously adapt and innovate, designing solutions that positively impact the environment and conserve resources. Veolia focuses on local solutions to purify and preserve vital resources, mitigate resource depletion, decarbonize lifestyles and production methods, and adapt to the impacts of climate change. Our mission is to build a better 21st century, and we proudly identify as #resourcers. Key figures of Veolia Near and Middle East: - Over 3,900 employees in the Middle East (in addition to the nearly 6,000 employees for Enova, which reports directly to Veolia Africa Middle-East for Facility Management and Energy Efficiency contracts in the region) - A robust local network across the region, including the UAE, Oman, Qatar, Bahrain, Kuwait, Lebanon, Turkey, Jordan, and Saudi Arabia - 40 years of sustainable partnerships In the Middle East, Veolia collaborates with industries, governments, communities, and commercial businesses to deliver innovative and sustainable solutions needed today, while maintaining a vision for tomorrow. Through public-private partnerships and innovative contractual schemes, Veolia is dedicated to achieving measurable results with pragmatic, sustainable environmental solutions. For more information, please visit our Website.

Job Description

Main Accountabilities: The Operations Dispatcher supports the Senior Operation Dispatcher. He/she will manage the task allocation, service delivery, complaints resolutions, fuel management, vehicles maintenance planning, fleet availability, route management, data analysis and KPI development & management in line with the organization’s needs to meet the business objectives in the short, medium and long terms and in accordance with the terms of our various contracts and the Integrated Management System. He will be the focal point of contact in terms of managing commercial tasks and mobilizing / demobilizing contracts. Detailed Job Description: - Focal person to manage operations task management system (FSI or similar); - Work proficiently in Tadweer Bolisaty system in order to extract required data for analysis and feedback. - Work proficiently with FSI or any task management system in order to extract required data for analysis and feedback. - Responsible for uploading and maintaining the contracts in the FSI. - Schedule and execute the collections and the services as per agreed timelines - Fleet, fuel and route management. - Monitoring the vehicles locations and operating IVMS. - Evaluating the down time of the vehicles & utilizations - Evaluating utilization of drivers. - Evaluating the fuel consumptions of the vehicles. - Tracking any abnormalities and troubleshooting accordingly. - Optimize the collection services using the analytical tools and skills. - Receive customers’ complaints from the customer service department and handle them as per VESE Customer Management Procedure. - Work and communicate closely with the Workshop to understand the progress of repairs and share the priorities of operations. - Responsible for his/her scope of work data Analysis and KPIs development. - Ensure all vehicles have daily inspections carried out by drivers, monthly inspections are carried out in addition to inspections by the workshop. All damage / safety issues reported to the Workshop & QHSE as soon as possible. - Investigate any damage caused by drivers, including wearing parts (such as gearboxes and clutches caused by poor driving). - Communicate with fellow operations teams to understand the required collections and mobilisations. - Update the log sheets, registers and portals as necessary and without delays. - Schedule jobs requested by customers using Bolisaty. Keep bolisaty upto date and organized. - Follow company procedures in accidents/incidents and vehicle damage etc. - Understand his/her role in the event of an emergency and participate in emergency drills and exercises. - Manage schedules of drivers to ensure customer satisfaction, acceptable service levels (24 hours for on call service). - Ensure quality control in coordination with the Quality department on the services rendered by Veolia. - Ensure vehicles are available for PPM as per the workshop schedule with 95% PPM achieved on time. - Daily communication with colleagues in the commercial and operations teams. - Minimize subcontractors to remain with the Budget. - Plan one off jobs on allocated customer sites, in other words, site visit, mobilizing and demobilizing and keep record to assist invoicing. - Plan mobilisations, including labor and drivers, ordering containers and equipment. - Regularly review team size to ensure the number of employees matches contracts’ requirements and workload. - Support HR in hiring new employees for his/her team by interviewing and assessing candidates. - Plan subordinates' work schedule and leave/off days to agreed levels to ensure continuity of business, ensure employees take leave in line with UAE labor law and return from leave on time. - Undertake inspections of subordinates. Follow up on the preventive and / or corrective actions identified during the inspections and monitor the timely closing of the actions. - Diligently perform any other reasonable work or related tasks at the request of his/her manager. QHSE (Corporate Responsibilities): - Understand, implement and follow the Veolia/OSHAD QHSE policies. - Report any HSE incident immediately, as per VESE HSE procedures. - Implement and coordinate QHSE procedures onsite. - Implements and encourages the behavioral based safety culture through safe job observations. - Perform daily meetings with subordinates to monitor and promote a safe workplace. - Actively participate in the HSE incident investigations and prepare required reports in consultation with the department's manager. - Never attempt to do the job in an unsafe manner which may adversely affect them, co-workers and/or the public. - Carrying out assigned tasks and duties in a safe manner, in accordance with instructions, and to obey QHSE procedures. - Consult seniors, if aware of any unsafe practice or condition, or if in any doubt about the safety of any situation. - Obtaining and using the correct tools/equipment for the work and not to use any that are unsafe or damaged. All tools, equipment and personal protective equipment must be stored in good condition in the approved place after use. - Using the correct personal protective clothing/equipment and following the safety requirements and procedures. Work attitude: - Take initiative and always act in a professional and ethical manner. - Represent VESE in a courteous, helpful and business-like behavior. - Maintain an uncompromised level of confidentiality and integrity related to all VESE information and operation in general. - Adhere to and encourage adherence to all corporate policies and procedures. - Lead by example, be friendly and helpful. Teamwork and Collaboration: - Maintain coordination and effective working relationships with VESE teams. - Train, assist and develop VESE colleagues. - Participate in overtime tasks as required from time to time. Organizing and Reporting: - Ensure that reporting is performed promptly and accurately. - Organize soft & hard files with focus on digitalization. - Produce and update reports within specified time as required. Communication: - Report all relevant information to the department’s manager promptly and accurately. - Ensure effective and prompt communication always. Education Level: - Hold a relevant educational qualification from a well recognized and reputable academic institution fit for the required job function. Experience: - At least 5-6 years of proven industrial and preferably in the waste management, oil, gas or related sectors in a well reputed organization with at least 3 years in supervisory level. - Strong operations liaison for the past 3-4 years.

Technical Skills

• Good knowledge of waste management practices and hazards. - Valid UAE light vehicle driving license is a must. - General knowledge of Environmental hazards and HSE principles. - Innovative and continual improvement mindset. - Effective problem identification and problem solving. - Knowledge of fleet management. - Proficient in Bolisaty system. - Proficient in FSI or any task management system. Teamwork and Collaboration: - Ability to adapt to changes in the work environment. - Maximum flexibility due to the nature of work. - Ability to work effectively in a multicultural team environment. - Excellent interpersonal and conflict handling skills. Communication: - A good command of written and spoken English and Hindi/ Urdu is a must. - A good command of Arabic is an advantage. - Able to transfer knowledge to colleagues, interns and students. - Ensure proper record keeping. - Communicate accurately, correctly, timely, effectively and in an appropriate manner using email, documentation and verbally. IT Skills: - Excellent Proficiency in Google workplace specially (sheets, docs and slides). - Good Proficiency in data analytical tools i.e. looker studio, power BI.