Operations Head – Home Healthcare

Job Title: Operations Head – Home Healthcare Location: Dubai, UAE Department: Operations / Clinical Operations Employment Type: Full-time Reporting To: CEO / Managing DirectorJob SummaryWe are looking for an experienced Operations Head to lead and manage the day-to-day operations of our home healthcare business in Dubai.The ideal candidate will have strong experience in UAE home healthcare operations, including patient onboarding, nurse and caregiver deployment, scheduling, staffing, service quality, client coordination, operational planning, and regulatory compliance.The Operations Head will work closely with the clinical and administrative teams to ensure that patients receive safe, timely, efficient, and high-quality care at home.Key Responsibilities1.

Home Healthcare OperationsManage the complete day-to-day operations of home healthcare services.Ensure smooth delivery of 24/7 home healthcare services.Coordinate patient admissions, assessments, care plans, service commencement, and service continuity.Ensure appropriate allocation of nurses, caregivers, doctors, physiotherapists, and other healthcare professionals.Monitor daily schedules, shift coverage, replacements, leave, and emergency staffing requirements.Handle operational issues and ensure timely resolution.2. Staff ManagementRecruit, onboard, train, and supervise operational and clinical support staff in coordination with HR and clinical leadership.Maintain adequate staffing levels based on patient requirements.Monitor staff attendance, punctuality, performance, and compliance with company policies.Coordinate orientation and competency training for newly recruited nurses and caregivers.Work with the Nurse Educator / Clinical Manager on staff competency and training requirements.3. Patient & Family CoordinationEnsure smooth communication with patients and their families.Handle escalations, complaints, service concerns, and urgent operational issues.Ensure patient requirements are communicated accurately to the assigned healthcare professionals.Monitor patient satisfaction and service continuity.Coordinate changes in care requirements, staffing, schedules, and service plans.4. Scheduling & Workforce ManagementOversee nurse and caregiver scheduling and deployment.Ensure appropriate staff are assigned according to patient needs and required competencies.Maintain backup resources for emergency replacement and staff shortages.Monitor overtime, shift changes, absenteeism, and manpower utilization.Ensure proper documentation of visits, shifts, and services delivered.5. Quality & ComplianceEnsure operations comply with applicable DHA requirements, UAE healthcare regulations, company policies, and approved clinical procedures.Support implementation and monitoring of SOPs and operational policies.Work with the clinical team on quality improvement and patient-safety initiatives.Monitor incidents, complaints, corrective actions, and service-quality indicators.Maintain proper operational records and documentation.6. Business & Financial OperationsMonitor operational costs and manpower utilization.Support budgeting and resource planning.Monitor service profitability and operational efficiency.Coordinate with the finance and commercial teams regarding quotations, service packages, billing issues, and outstanding operational matters.Identify opportunities to improve efficiency and reduce unnecessary operational costs.7. B2B / Corporate CoordinationManage operational relationships with hospitals, clinics, insurance companies, corporate clients, and other healthcare providers where applicable.Coordinate referral and patient onboarding processes.Ensure service commitments to B2B clients are delivered according to agreed requirements.8. Technology & ReportingEnsure proper use of the company's healthcare management system/app for scheduling, patient records, staff deployment, documentation, and reporting.Monitor operational KPIs and prepare regular reports for management.Identify system/process gaps and coordinate with the technology team for improvements.Key Performance IndicatorsThe Operations Head may be evaluated on:Patient service continuityStaff utilization and availabilityNurse/caregiver deployment efficiencyPatient and family satisfactionComplaint and escalation resolutionStaff retention and absenteeismCompliance with operational and clinical proceduresResponse time to patient requirementsDocumentation accuracyOperational cost controlRevenue and service utilizationQuality and patient-safety indicatorsRequired QualificationsBachelor’s degree in healthcare management, Nursing, Business Administration, or a related field.Minimum 10 years of healthcare operations experience.Minimum5-7years of UAE home healthcare experience is strongly preferred.Strong understanding of Dubai healthcare operations and applicable DHA requirements.Experience managing nurses, caregivers, doctors, physiotherapists, or multidisciplinary healthcare teams.Experience managing 24/7 home healthcare operations is highly preferred.Strong knowledge of scheduling, workforce management, patient coordination, and service delivery.Excellent communication, leadership, problem-solving, and organizational skills.Strong knowledge of healthcare documentation, quality management, and operational reporting.UAE driving license is an advantage.