Operations Lead
Frugal Testing · Hyderabad, Telangana, India
Tailor my CV for this job — freeRole : Operations Lead
In this hybrid leadership role, you will combine the core responsibilities of a Scrum Master, Operations Lead, Project Lead, and PMO Lead. You will be instrumental in ensuring Agile delivery across teams, setting operational standards, tracking key business metrics, and serving as the central bridge aligning technical execution teams, non-tech business functions, and the Founder's Office.This position demands a hands-on professional with 2 to 5 years of experience who thrives in fast-paced environments, excels at process optimization, and possesses the strategic discipline needed to govern multi-project portfolios while facilitating daily team agility and executive priorities.Key Roles & ResponsibilitiesCross-Departmental & Founder’s Office Alignment: Serve as the primary execution and operational bridge connecting Tech (Engineering, Product), Non-Tech (Sales, Marketing, HR, Finance, Customer Success), and the Founder’s Office to align organizational priorities, streamline multi-departmental workflows, and drive special strategic initiatives for executive leadership.Operations Governance & Process Optimization: Oversee day-to-day business and operational workflows across tech and non-tech functions, identify bottlenecks, establish standardized SOPs, and implement continuous process improvements across departments to maximize team productivity and operational efficiency.Agile Facilitation & Delivery: Facilitate core Scrum ceremonies (Daily Standups, Sprint Planning, Backlog Grooming, Sprint Reviews, and Retrospectives) for technical and operational initiatives. Clear blockers, coach cross-functional teams in Agile best practices, and maintain momentum to ensure predictable delivery.Project Execution & Ownership: Define project scopes, establish detailed execution timelines, assign resource deliverables, and actively manage project lifecycles from kick-off to final release across both technical products and business operational projects, ensuring on-time delivery within scope and budget.PMO Governance & Executive Reporting: Establish and maintain project management office (PMO) frameworks, standard templates, and governance standards. Track and report key performance indicators (KPIs), project milestones, risk registries, and resource utilization metrics directly to department heads and the Founder’s Office.Stakeholder Management & Communications: Serve as the central point of contact for project health updates, providing clear, structured status reports and executive dashboards to internal leadership, the Founder's Office, and external stakeholders.Risk & Issue Mitigation: Proactively identify cross-departmental risks, resource constraints, and operational dependencies across tech and non-tech verticals. Develop robust mitigation strategies and manage escalation paths effectively.Requirements & QualificationsEducation: Bachelor’s or Master’s degree in Business Administration, Engineering, Information Technology, Operations, or a related field.Experience: 2 to 5 years of relevant professional experience, with a strict maximum cap of up to 6 years, combining roles in operations, project delivery, Agile facilitation, PMO coordination, or executive office / chief of staff support.Cross-Functional Experience: Proven track record of interfacing successfully with both technical development teams and non-technical business functions, as well as reporting directly into leadership or the Founder's Office.Agile & Project Management Expertise: Hands-on experience with Agile/Scrum frameworks, project scheduling, milestone tracking, and PMO reporting tools.Tool Proficiency: Strong hands-on experience with project management and workspace tools such as Jira, Confluence, Asana, Trello, MS Project, along with advanced proficiency in Google Workspace / MS Office (Excel, Sheets, PowerPoint).Communication & Leadership: Exceptional written and verbal communication skills in English, with proven ability to present complex project data to executive stakeholders and lead cross-departmental discussions.Problem-Solving & Analytical Capability: Strong analytical, risk-assessment, and quantitative problem-solving skills to interpret project health data and optimize team capacity across technical and operational domains.Adaptability & Ownership: Demonstrated capability to manage multiple competing projects simultaneously across different business units, adjust to shifting executive priorities, and drive end-to-end operational accountability.Key Skills & ExposureHybrid delivery management combining Scrum, Project Leadership, PMO, and Business Operations.High-touch collaboration across Tech, Non-Tech (Sales, Marketing, Ops), and Founder’s Office / Executive Leadership.Sprint planning, backlog management, blocker clearing, and retrospectives facilitation.PMO framework creation, KPI dashboarding, milestone tracking, and executive reporting.Cross-functional resource planning, timeline management, and stakeholder alignment.Hands-on command of Jira/Confluence workflows, project trackers, and executive reporting tools.Important NoteCandidates must have between 2 and 5 years of experience; profiles exceeding 6 years of experience will not be considered for this specific role.This is a full-time, hands-on operational role requiring active daily engagement across tech teams, non-tech departments, and the Founder's Office for high-level governance, executive reporting, and tactical team facilitation.