Operations Lead, Shamaazi (Remote)

About the roleYou'll build the systems that run Shamaazi's operations and automate what repeats, working directly with the CEO. You will run our day-to-day business operations and leadership cadence, keep our people and compliance essentials flawless, and use automation and AI to keep pace with product and engineering as we launch new products ahead of Ramadan, our busiest period of the year. You will also help our leadership team run their areas well, so the CEO can stay focused on the big decisions rather than the day to day.This role suits an operator who happens to be technical, equally strong at running things and building things: someone with energy and a positive outlook, high agency, comfortable acting on 60% of the information, and a fixer rather than just a problem finder. You love structure and detail, build your own automations rather than waiting for them, care about the team and culture, say the hard thing early, and never stop at the first no.About usShamaazi is a tech company with a mission to build human connections through giving. We believe good should be social, and we are redesigning online giving from the ground up to express that vision. Our campaigns, including MyTenNights, have raised over £20m for charities, and we are excited about the growth ahead.What you'll doBuild the automations, dashboards and AI agent workflows operations runs onAutomate what repeats, and remove it for goodRun the leadership cadence: weekly SLT prep and actions, the monthly KPI pack, quarterly mandates and the decision logTrack delivery across our priorities so operations keeps pace with engineeringRun the shared operating cadence with our partner companyGet our operations ready for RamadanSupport team rhythms, onboarding and culture alongside the CEOHelp heads of teams own their areas, with clear processes and decision routes, so issues are fixed at the right levelKeep the essentials flawless: people operations, data protection, access and UK complianceWhat you'll need3 or more years in operations, with evidence of building processes and systems others rely onAutomations or dashboards you built with no-code tools or AI that are still in useTechnical fluency: comfortable with no-code tools, basic SQL and working closely with engineersAI agents as part of how you work, not just AI toolsExperience running team rhythms, onboarding or culture workA track record of fixing problems end to end, not just flagging themComfort making good decisions quickly with incomplete informationStartup experience is a strong plus, especially if you have run operations or been COO at an early-stage company or boutiqueA love of organisation, detail and well-structured systemsA track record of running people or compliance processes accurately and on timeExperience working for a UK company or UK clientsClear, structured writing and strong follow-throughCharity or fundraising experience is a plus, not a requirementWhat you'll getCompetitive salaryLocal regulation annual leave plus public holidaysRemote-first working, with flexibility outside core meetingsA high-ownership role with a clear path to more responsibilityOur valuesMeaning Matters: the most meaningful work of your career, alongside people who care about it too.Go Hard and Go Home: work hard for a mission you care about, and protect your time at home.Grow Faster Than the Company: we invest in building great people.Mop the Floor: if you see something that needs doing, it is yours.What Boss?: our customers are the real boss.