Operations Manager

OPERATIONS MANAGERAbout usInditex is one of the world’s leading fashion retail groups, home to Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho and Zara Home.We’re proud of our diverse and inclusive teams, driven by curiosity, creativity, teamwork and ambition. Every day, we work together to bring fashion to life and inspire our customers.About the roleBershka is bold, fast and product driven. As Operations Manager, you will lead the operational engine of the store — ensuring deliveries, stock control, payroll, schedules and productivity run smoothly and efficiently.This is a hands-on leadership role in a high-volume environment. You will work closely with the General Manager to drive performance, control costs and build a strong, engaged operations team.You must be comfortable making decisions, analysing performance and leading under pressure.What you’ll be doingLeading deliveries, replenishment and stock control processesManaging rotas, payroll and hours budgetsMonitoring productivity and operational KPIsSupporting employee relations processes in line with company policyDeveloping and coaching the operations teamMaintaining high standards in health, safety and sustainabilitySupporting excellent customer service through operational efficiencyThis role requires flexibility, resilience and strong organisation in a fast-moving retail environment.Who succeeds with usWe are looking for someone who is:Adaptable and confident working under pressureHighly organised with strong attention to detailEmotionally intelligent and able to lead with respectReliable, accountable and commercially awareAnalytical and comfortable working with numbersProactive and solution-focusedAmbitious and motivated to grow within the companyExperience in managing retail operations is essential.What we offerCompetitive salary, 25% staff discount across all Inditex brands, 28 days holiday, company pension scheme, and our “More for Less” benefits. You’ll have access to training, e-learning, career progression opportunities and chances to get involved in social and sustainability projects.Inclusion & accessibilityWe’re committed to an inclusive recruitment process and welcome applicants from all backgrounds. If you need any adjustments during the process, we’re happy to help.