Operations Manager

Operations ManagerSouthfield, MIThe Headhunters has been engaged to find an Operations Manager for a non-profit with a long history providing insurance and benefits to workers in a key American industry. They’re looking for someone who can lead daily operations for their primary office, including work staff development, technology management, and continuous improvement.This is a unique opportunity with a company that has real security, offering a tangible benefit with long-term value for their customers.Position DescriptionIn this position, you’ll be responsible for the management and development of employees within Billing, Underwriting, and Claims. It’s a small organization, so they need someone who can get directly involved in the day-to-day work of the business, learning all the aspects of the organization. You’ll work directly with executive management to contribute recommendations and insights for better operations.Responsibilities include:Develop a high-performing, accountable, collaborative team through hands-on management, coaching, cross-training, and clear expectations.Learn the business in depth and provide thoughtful operational advice when called upon to do so.Translate leadership objectives into practical action plans and measurable results.Work alongside employees when necessary to support workloads, address challenges, or improve processes.Monitor workflow, service levels, productivity, quality, and operational effectiveness.Work with contractors to understand current system limitations and identify opportunities for modernization and efficiencies.Manage the day-to-day supervision, staffing, and development of operational staff.Conduct performance reviews, goal-setting discussions, coaching sessions, and employee development planning.Qualifications5+ years of experience overseeing business operations for a small to mid-size team.A proven track record successfully leading teams, including coaching, mentoring, and employee development.The ability to handle a wide range of personalities under sometimes-trying situations.An excellent background in customer service, with excellent communication skills. You’re often working with people during tough times, so a calm demeanor and empathy are required.Compensation:$100-125K base salary with 8-15% annual bonus.Full benefits package with very generous 401K match (25%).